Annapolis Transmissions and Auto Repair

"I would like to thank Frank and all the guys at Annapolis Transmission! Having transmission isses when you are traveling and a long way from home its scary...They are kind and very knowledgeable...If you need help with your car I would recommend you use Annapolis Transmission..Thank you again!!!"

"I left a review here, but it disappeared suddenly, probably because I tried to modify it after the owner's response. ORIGINAL REVIEW: My transmission was perfectly working most of the time, but it went into limbo mode occasionally in certain easily reproducible conditions. So I brought my car to the shop. The guys proposed that changing the entire transmission was the only solution and that the other solutions would be just a waste of money. I brought my car to the other shop for a second opinion. The other serviceman said the transmission should be OK because my glitch is readily reproducible in certain conditions and easily removable by switching the ignition on and off. He hypothesized that the reason for glitching could be easily removed by changing a filter. So I did. I changed the fluid and the filter, and the glitches were gone. No matter how I try for the last 2k miles, I cannot reproduce them anymore. THE REASON FOR MODIFICATIONS: Then, the owner answered with a lie that I proposed to use used parts, so I decided to answer by changing the original review. And something went wrong, and the review disappeared. I tried to respond that the dialogue about used parts was just a discussion, and I always agreed with their policies, including what parts to use. In fact, there is a missing part that the owner forgot to tell. After diagnostics, I tried to convince them to start with a simple fluid change without a warranty. But they refused and convinced me that it would be just a loss of money without a repair service. Then, after some further discussion, they agreed to change a conductor plate without warranty. However, there was a problem with a conductor plate; they could not order it from the dealer because of Mercedes policy. And it was they who proposed to buy a refurbished part from Amazon. Another option they suggested was that I go to the dealer with documents for the car, buy a dealer part, and bring it to the shop. And so we agreed that I buy a part from the dealer, and they change it without any warranty. Later, when I was about to buy a part at the dealer, I called the shop to schedule an appointment. But, suddenly, they changed their mind, saying that they were not ready to serve me as agreed because they didn't have the appropriate software and would never have it. So I left without the service and lost a lot of time. It was actually luck because the simpler and cheaper solution helped perfectly. I will leave this review unmodified no matter what the owner will respond just to prevent it from disappearing again. Roger, I am sorry for the doubling my review. But there seems to be some glitch, and I cannot leave your responses not answered because of your misrepresentation of the story. I don't know why you think that it is a different story; in my opinion this one is just one with added details required to answer your responses."

"Roger was incredibly helpful! He stayed late, well past closing time, to help me diagnose the battery problems for my truck and hooked the new ones up for me. Top notch service!"

"Transmissions went while driving to work. Called them up they stated they could look at the car the next day and would run diagnosis the following day. Got a call back the same day. Fixed my car up within two weeks (parts were on back order). Amazing service, timely, friendly and professional! They went above and beyond. 100% recommend."

"I was traveling through Annapolis and was having Transmission issues. Roger took my call, told me he would run some diagnostics and we would go from there. Not only did he interrupt his daily work to help me, he was professional and spent quality time assessing my truck. Very grateful for the time he put into my truck and for doing it on almost no notice. I would recommend Annapolis Transmission to anyone. Quality team with a professional and courteous approach to customers"