Key Acura of Portsmouth

"Extremely friendly and considerate! They stayed after hours to help me out when time was of the essence. The upfront pricing and truly immaculate condition of the vehicle was a no brainer when it came to purchasing my new car. Couldn't ask for more."

"Sales team was very helpful in my situation I was in with vehicle problems. I was to thank Paul and the mechanic Devon Sitterly for there expert knowledge of Acura cars. I am very pleased with my Ilx Acura car and all they did to help me out with a new ride. Anyone need a car new or used go to Acura of Portsmouth first for you vehicle need and services too. Nate"

"Purchased here a new MDX Type S Advance. The manager and sales rep Anthony and Rawle were easy and great to work with. Very fair and straightforward pricing. I am an experienced car buyer and the way the staff managed this transaction was extremely respectful and professional. Would absolutely come back for my next purchase (given the staff/ ethics don’t change). Glad I made the trip to Key Acura in Portsmouth!"

"Went to this dealer in November 2022 to look at a pee certified 2020 RDX. With my long commute, my new car wasn’t comfortable and I wanted to upgrade to an Acura so I can be more comfortable. I called this dealer about my now car and told them I would want to see it. Even though they knew I was coming to see the car they didn’t even clean it. The car was filthy and had lots of dents and scratches. I took it on a test drive anyway but when I commented about the dents, scratches and how the car was dirty they assured me the car is pre-certified and would be like a brand new car. My sales person, Rawle pressured me into deciding if I wanted the car because they supposedly had other interested buyers. I wanted to think about it but they were pressuring me and also had my key to my car. I wound up caving in to their pressure but was assured the car had a 6 year, 100k bumper to bumper warranty and as long as I was within the 6/100k I was covered. The car was delivered with barely any scratches and dents addressed and I was assured they would take care of it for me which they did for the most part. I haven’t had the car for even a year yet and I have not had the best experience. I do drive a lot and put on 22k miles, however, I am relocating out of state and considering selling the car. The offer I got from another Acura dealer is ridiculously low and they told me I will need new brakes and tires which wasn’t mentioned to me at all when I had my car serviced last week. I called Key and was told I would need new tires by November which would run me about $1200 or so. I find it ludicrous that I purchased this pre certified car from the dealer and already have to replace the tires, and find out pretty much nothing is covered by the bumper to bumper warranty. Next time I will listen to my gut and if I am feeling pressured then I will walk away. In this case I caved in because I truly believed that this dealer was going to deliver a “like brand new” car. Never again!"

"I recently traded in my 2020 Honda Accord for a brand new 2021 Acura TLX. The staff at Key Acura were AMAZING. They helped me get the car that I wanted without the added pressure. They made me feel so comfortable with my purchase and treated me like family. John, Jen, Jessie, and Gunnar are an amazing team and I’m so thankful for them. I will be purchasing my future cars from them and will be sending a lot of customers their way. If you live in Mass there might be a little bit of a wait with registration but they keep you updated every step of the way!"