AAA Portsmouth Insurance and Member Services

"I was charged over the mileage amount I wonder how many people have had this experience"

"Hit a deer on the road at 1am; completely wrecked the car. They said they would have a tow truck out to us by 2:15. We wait a half hour and they call back just to tell us they now have no one coming to get us. Why give us an ETA before you even have a driver??? They made us call the cops, who brought us a tower who took our car to a lot and then dumped us at a nearby hotel they SAID was dog friendly - but wasn't - so we are now stranded outside on a concrete bench. I called AAA back and they refused to send someone to bring us back to our car and tow it home, even though it's only 10 mins from the hotel and we are well within the 100 mile limit. They also suggested I go BACK into the hotel they just rejected us at, and this time, try to SNEAK the dog in. As if they would magically forget I have one. "I do it with my dog all the time." Thanks for the useless advice... obviously just wanted to get me off the phone. I don't know why I pay for roadside assistance - it is just as useful as burning my money in a trash can. Don't waste your time, they are just robbing you and denying you the service they promise. Update: they got a driver who brought us home 10 hours later (we live an hour away)...the guy was great, but maybe *don't* call it 24 hour roadside assistance, when in reality, it's a 24 hour phoneline to connect you to a person that will likely not be available until 8am."

"If I could give it a zero I would. I been waiting for a town flamingos 12 am it’s now 5 am. Still no answered. What’s the point of paying them if they can even come at a reasonable time. I’m stuck in where nothing open my cell is dying and nothing is being done. I can’t wait to cancel my membership"

"I was looking for information on booking a vacation and the service I received was great! The representative showed me the website, explained what I would receive if I booked through AAA and even called the cruise line about price discrepancies . My representative also found out that there is a discount if you book during a certain week. Very helpful. I recommend this branch of AAA."

"Great place I definitely recommend. Dwayne helped us and he was great. We were doing some complicated car rental one way and switching vehicles for the trip back. He helped us with everything we needed and was very friendly. We are dealing with a last minute trip and he really made our lives so much easier."