Pep Boys

"Really hate leaving bad reviews - but had some wheels delivered here from TireRack for my car and Pep Boys popped them on. I believe they did not torque one of my tires correctly and caused some huge safety concerns in my opinion. I could not recommend anyone going to this shop after my experience. Driving away from the shop, I heard more road noise than usual, but figured it was just the new tires. Drove from Portsmouth to Manchester (46 miles) and had tons of road noise and vibrations in the car, causing me to hop off the highway. Checking the vehicle, that wheel had lug nuts that were so loose I could spin them with my fingers. Dave at the Pep Boys in Manchester was great - but I was told that I was at fault because I didn't get my tired re-torqued within 25 miles. It was explained to me that new wheels need to mate with the car and re-torquing is important to prevent and safety concerns like what I experienced. I was also informed that anytime you remove your wheel, you need to re-torque it again within 25 miles, for literally any type of service. Pep Boy's absolutely has this written in their fine print, and I was told that I was explicitly instructed to follow this when I picked up my car after it was completed. I spoke with the shope before writing this just to make sure there wasn't anything else to be said. They still believe they torqued the wheel correctly and that something about the wheel or the lug nuts or some other unknown factor was the cause of the loose wheel. The same lug nuts are on my car now and the wheel was re-torqued after the last time they came off and they had not loosed at all. I just don't see how that could be the case and strongly feel that something in their process was missed."

"Liam took customer service beyond what I expected. I wasn't just a number I am an individual that has had bad experiences with those who previously serviced my vehicle. When Liam informed me I had different size tires I was appalled yet the discussion about this lead me to purchase an actual set same size tires all around. He offered an appropriate discount We discussed further options for what may improve my vehicle to pass inspection. Thank you for hiring such an individual. Liam is definitely an asset to your Pep Boys team."

"I was contacted within hours of posting a poor experience. I responded back via email and now have heard nothing back in over a week. I had an oil change and they lied about my tires and since I didn't buy new tires they refused to rotate them. I needed an oil change because my mechanic now only does body work. I was going on a trip with my family so wanted an updated oil change (17k miles on a new car) but ended up not taking that car. Thank goodness. I got home 3 days later and now my NEW car (17K miles) is leaking oil. This store in Portsmouth NH is a serous danger to ANYONE that brings their car there for any service. Customer BEWARE!"

"VJ and Charlie Brown gave me excellent service today when my car stopped running while getting gas. They got my car in (when many other local garages wouldn't) and went above board to make sure that everything was running correctly. They're honest and very accommodating. Highly recommend Portsmouth Pep Boys!"

"We were driving through the US on the way home to Canada and our check engine light came on. We stopped by the closest one and Liam took amazing care of us. They had us in the bay within an hour and diagnosed our car issues with information to take home to our local auto body shop. We are so thankful for everything they did for us to keep us and our babies safe!"