Holiday Inn Express & Suites Manchester-Airport, an IHG Hotel 1298 South Porter Street, Manchester, NH 03103

"Fire alarm went off in the middle of the night (because of low battery) and eventually we had to be moved to another room. Main reason for staying in a hotel overnight is to be able to sleep, but through the ordeal we only got 5 hours of sleep after we packed up all of our stuff and moved to another room. When I called back to the hotel manager only gave a 20% reimbursement for the problem. My question is: If this happened to them in the middle of the night, is that how they would want to be treated? Bad night sleep with loud alarm going off in the middle of the night and moving all your stuff to another room, then only getting a 20% reimbursement? Would you not want to treat your customer well and hope they would return and recommend others? Also, some of the furniture and lights were worn and broken."

"We booked a double queen room for 1 night. The room was spacious, clean, and had all the amenities (free wifi, mini sink, mini fridge, microwave, keurig, TV with decent channels, and complementary toiletries). The shower/tub is slippery so be careful. You will need to pack your own hair dryer (at least I couldn't find ours and I didn't try that hard to look). The climate controls worked well (this is a biggy for us with our kids). It was quiet - we couldnt hear anything from the halls or other rooms (maybe there weren’t anyone around us - which is great for our fussy tired loud kids). The people were great and very kind and helpful. The complementary breakfast was delicious and had a fairly large selection. The kitchen/breakfast area was very clean. The ONLY negative thing I have to say are the beds are not comfy. They are spring beds with a toppers. Maybe we are too boujee and our backs need the memory foam bed. So we are feeling stiff and sore. Their pricing was great considered this is new years weekend, location, and my opinions above. There is so much nearby like a fairly large mall - Dave and Busters and Chuck E Cheese, so kid friendly location. They looked to be pet friendly too because we saw a guest bringing in their pup. I like this because we almost brought our pups with us."

"Had to stay here for 1 night and ending up to be 2 nights, thru my company. Room was larger than I was expecting and the staff was very friendly. Upon my initial check out, I brought up a slight concern, yet, when I checked back I was given the same room and concern was resolved. The breakfast was good both mornings."

"I had an emergency at my home and had to check in to the hotel last minute. Hoor (the front desk staff) was so nice and helpful. It was really easy and stress free checking in and she explained everything I needed to know. The room was clean and comfortable and we enjoyed the breakfast! Would definitely recommend!"

"Great location and comfy beds, but that's where the positives end. My mistake that Holiday Inn doesnt consider a suite to be 2 rooms like every other hotel. I booked a suite with kitchen. It was just 1 longer room with a couch in addition to the beds. Kitchen was laughable but I should have looked at all the pictures prior. Stains on ceiling & chairs. Mold in shower. Fan inoperable in bathroom. Pool is supposed to be heated but it was pretty cold. Hot tub was nice. Lots of rust in pool area. Workout room was decent with working equipment. Breakfast was a letdown. Not a big selection and very crowded/cramped with everything in 1 small area. It could have been spaced out on another areas/counters to make things easier to access. For what we paid, it was not a satisfactory stay."