Candlelight Bridal & Formal

"I would leave zero stars if I could. I do not recommend anyone going here. Customer service is absolutely awful. I went in November 2022 to look for a wedding dress. Service was excellent (at the time), I found my dress and ordered it. Fast forward to April 2023, the dress comes in and I get there to try it on and it’s the wrong size (too small) the shop reassured me it will be ok and they’ll get a new one in a matter of a couple of days and the owner would “drop everything to make sure this dress is altered and ready for my wedding”. That turned into a month later (my wedding is in June 2023 mind you) May 11 my dress finally showed up. May 13 I went to try it on and pick it up and it was the wrong color. Now less than 30 days to go and I had to buy the one off the rack. The owner never once came out to offer a discount, never offered an apology for the poor customer service, never said a word. As I was about to leave we were informed by an employee that the owner, Julia, wouldn’t have time to do my alterations and have the dress done in time for the wedding now. Thank goodness I scheduled an appointment elsewhere after all of the issues we had to begin with. Brides, do not waste your time, it is not worth the stress for dealing with them."

"1 star because I can't leave zero. Their level of service is unlike anything I have ever seen before. (Julia) is rude and nothing is her / their fault. 3 bridesmaids in a wedding & all 3 were ordered incorrectly. One, they ordered a discontinued dress for (thank God she lives close and could go in and try on other dresses), I tried on a 12 at the shop and it fit like a glove with the exception of length. They insisted on measuring me still and ordered me a size 8. I am now crash dieting because the supply chain will not have another dress to me until Mid November (the Wedding is Oct 1st). Julia's fix was for me to bring my brand new dress in & trade her for the one on the rack that multiple people have tried on. She wouldn't even entertain the idea of dry cleaning it because why wouldn't I want to wear a $240.00 dress that has been tried on by multiple people when I paid for a brand new one. 3rd girl, Matron of Honor, again measured incorrectly. Tried on a dress at the shop, fit her perfectly, they ordered her a size 12. She lives over an hr away & after paying around $220-$240 for the dress, it was going to cost over $340.00 for alterations because the dress is SO large. The best level of service she can give is blame her for not driving the hour plus to have her alterations done there because they don't charge that much for alterations. "Not we're so sorry we measured wrong, we will make it right." No, not that. "she should've come here. That is ridiculous pricing. They are ripping her off. We would only charge $100 or a little more." This lady (Julia) is 10000% delusional on good customer service. I don't have a clue how she is still in business. You really need how to be organized & how to measure properly to be in this business (A) & (B): when you make a mistake it goes a long way to own it and do what you can do make it right. I strongly recommend you choose elsewhere when dress shopping!!!!"

"I had an extremely good experience at Candlelight's. I needed a tuxedo. I didn't know that this is something that ordinarily needs to be done quite in advance. Another place said it would take several weeks. Candlelight was able to do it in just a few days. The fitting was a non-event because the tuxedo fit perfectly. Finally, what really made it a wonderful experience was how helpful, gracious, and friendly the staff were."

"Amazing customer service! Julia and her team of experts are always ready to help with every detail. I love that if something is too big, they can alter it to your liking. My daughter didn't like the front of the dress exposing her body so they offered to close it up. Julia is an expert! Can't wait to go back for my daughter's dress."