Rite Aid

"I recently moved into the area, and this was suggested by my physician as a local spot to get my prescriptions filled. I have tried them four times and had very negative experiences every time. The little clerk that possibly has down syndrome is very rude and hateful and basically cuts you off while you’re trying to speak to her Leaves you hanging with no responses back and then walks away. I’ve been there twice to pick up my prescription after being told it would take 20 minutes and it’s now two hours and 45 minutes that I’ve waited. So I tried the one in Selbyville and had the same negative experience they will be losing my business moving forward."

"HORRIBLE!!! Worst pharmacy I have ever had to deal with poor customers service even the most simple script takes over 2 hours to get filled Everytime you call you get put on hold for 20+ minutes if they even decide to answer them you get a bad attitude when you have to ask a question and doesn't matter what day or time you call it's always the same and if its any more then jus a simple script you won't get it for days.."

"Poor communication. 9/10 they do not answer their phone in the pharmacy. Two weeks passed without the prescription needed. Told we needed prior authorization from my doctors office. Received the authorization. Told prescription was ordered and only waiting on order. After a total of 3 in-person visits from myself and one from my daughter, still no prescription. I call the Rite Aid in Selbyville to have prescription transferred however, Millsboro must first place it on hold. Go in to Millsboro to ask them to place on hold and am told they will. The next day and still no hold placed. To top it off, when I went in check on the script and ask for the hold to be placed, the pharmacy staff member goes to check on it and comes back, steady having a conversation with another pharmacy staff member while standing directly in front of me... I'm having to interrupt to get my answer. Please do not waste your time with the level of unprofessionalism at this location. Management needs to step it up."

"Called 17 times in a row..that’s 104 rings in 20 minutes…never picked up the phone. Twice in one week our prescription was not in their system every though our hospital insisted it was sent hours ago. Took days to receive a text message that it was ready. This type of failing system infrastructure will cause many to go elsewhere as I am done with them as well."

"This has to be the, absolute, worst pharmacy in the world. The drive thru is always closed and they are always late filling the medication! They should just close down at this point, because they are useless!"