Dunkin' 168 West Main Street Henny Penny, East Lyme, CT 06357

"The worst ever! Staff in nice but the management is really bad. Nobody answers drive through. I've walked in few times and they were only serving drive through. I went a few weeks ago and they were out of cream. Crazy. I just wait and go to the one in Salem where they are always on point"

"Worst Dunkin ever. The drive thru takes 1 car at a time to the window, then gives them their stuff and then takes the next person's order. Going inside is not any faster. The staff seems high and they're rude. They need to hire all new staff. Nobody has 20 to 30 minutes to waste in the morning."

"Worst dunkin in America. Eho ever owns this business doesn't give 2 craps about the customers. Went here this morning at approximately 5:15am, it's a 24/7 location. Sat at the drive thru for 3 mi uses with no answers and no cars infront of me. So I went inside to see a girl there making things and one guy in line in front of me. I wait a few more minutes till he walks away and shrugs saying he guesses they must not be open. So I walk up to the counter and try to get the girls attention, who is going out of her way to keep her back turned to the storefront. I ask loudly "excuse me are you guys open?" And recieve no answer. There's no way on earth she couldn't hear me unless she's 100% deaf which would make that job impossible for her. So she's just rude as all heck and ignores customers. I will never come back nor will I be inclined to go to any other dunkin again. I try to avoid dunkin any way so this will be an easy change. It's been almost a year since I've been to one anyway so it just confirms my avoidance."

"HATE, the express pick-up drive thru lane that allows people to cut you in line. Anyone who uses it avoids eye contact with you as they round the corner, startle you because they took it to tight, and stick the nose of their car in front if yours, now blocking both drive lanes and THE EXIT that just goes around building. How much time does it really save to order ahead? How many accidents have happened because people are lirerally cutting in line? It makes me not want to go there. Why cant the person who ordered ahead walk in and grab it, or i dont know just wait in the drive thru line, like all humans do when a line forms? I've seen an older woman get out of her car and knock on the drivers window because her horn wasn't attention grabbing to this younger girl blocking an exit..she asked the girl to move because she was blocking the exit.. she's literally like "I'm not in the way, I'm in line" and rolled up window, she blocked the woman into an area she could barely back out of because other cars collected and were trying to exit as well. I've seen nothing but attitude from express users and your employees HATE the express people also, messing up the taken orders by jumping in line."

"The drive thru line was so long so I decided to go in. I waited a long time for them to get to me. I am giving all the staff that were working today 5 stars even though I had a long wait. They were slammed and working well as a team. I have managed 2 restaurants and never seen a team work together under stress so well. Not to mention they were so apologetic for the wait, etc. If corporate is reading this please get them additional staff on. They were doing the best that they could under the circumstances. One woman seemed in charge and was delegating and was doing an awesome job and her staff was listening and doing as she directed. Just too much volume for the amount of staff on. I felt bad for the workers there today thus the review. Keep doing what you are doing but seriously corporate get them help. No one should work this hard for minimum wage."