Radiology Associates of Hartford, P.C. - Glastonbury Office

"First time at this office and it went very poorly. Got to the front desk and was told I was late and my appointment was half an hour earlier. I then showed that I had a voicemail with a reminder for the time I came in at. No apology or acknowledgement of the error. I mentioned it to the first tech and they said that happens frequently when you have a double appointment. If this is a reoccurring problem then it seems like they don't care about fixing it and are running an inefficient office. That was strike 1. Then every tech barely said anything to me. They didn't give me instructions on what to do and when I didn't read their minds then they acted like I was slowing them down. Techs need to be more welcoming and communicate what is going to happen and what the patient needs to do. For example, after I was done in one room, the tech just walked out without saying anything. I didn't know if I should leave or if I was waiting for someone else. I did not feel welcome as a patient, I felt like they viewed me as a problem. Strike 2. The doctor came in last and I was hoping they would change my experience, but no. I asked him a very straightforward question and he gave me a response but it didn't answer the question. I asked again and he still didn't actually answer the question. Strike 3, I'm hoping this was just a bad day for this office, but I'll be asking my PCP to send me to a different imaging location in the future."

"Receptionist was very rude!! Just set an appt with this place for the first time and already not very happy. She hung up in my face. If you don't like your job, why are you there!"

"I recently had an experience at the radiology department that left me frustrated and disappointed. The receptionist was not only unwelcoming but also quite disrespectful. I was running 15 minutes late due to difficulty locating the building, a situation I think most people could understand. However, instead of showing empathy or flexibility, the receptionist outright refused to let me in for my appointment. I understand the importance of punctuality, but a little understanding and courtesy go a long way in healthcare settings. Unfortunately, this individual failed to provide either."

"horrible treatment from front desk staff and it was based on an error on their end. Unapologetic and actually tried to get me to speak to someone on the phone on speaker in the waiting area-that violates HIPAA. The MRI exam itself was weird – they did not attempt to try to make me comfortable at all, despite health stuff, including being being small so I get cold easily. I had to ask for a blanket twice. At other MRI places I didn’t even have to ask for a blanket they just give you one."

"Appt made in a reasonable amount of time. Their office called me, actually to set this up. The first person I met at check in was friendly, efficient and gave clear instructions. She also had a beautiful smile and welcoming personality. My technician explained everything thoroughly and besides my comfort, strongly focused on safety. Had a great experience there, keep up the fantastic work you all! Thank you."