Coco Republic

"Furniture is nice, stylist was helpful, i spent nearly all of my inheritance money (well over $50K) with them so i could finally have some nice furniture. They made an error with the colour of 2 chairs and now i am going through a nightmare trying to get the refund. It has taken hours of my time, pleading, begging, emailing, calling over weeks and weeks.. My furniture now, instead of bringing me pride and joy, reminds me only of the nightmare this has become. I hate to write this review but the total lack of respect for a loyal customer must be brought to the public's attention. Why do Coco Republic want to ruin their brand in this way? I would have posted a fairly positive review if not for the nightmare of trying to get a refund. Please, please give me my refund Coco Republic!! It's less than 6K!! Everyone in the Fortitude Valley store knows that I am owed a refund and they are trying to assist but I am now at my wits end. :-( So upset but this experience. Please, please, please give me my refund!!"

"Update Our bar stools are now on the way back for a refund. One was replaced and now they are all falling apart. The basket weave is breaking open and we barely use these!. I’ve never been so pushy to a company trying to get them collected so we can get a refund. The terrible customer service makes you into an angry person. Of course, no one higher up is brave enough to get involved and just let their call centre staff take the burden. I’m calling today to see if I can drop them back myself. So bad after spending so much money. Still waiting! Like many others, I wish I had checked these reviews first. Our installation/delivery was cancelled a week out due to a sudden warehouse stocktake. Took 3 calls and 3 days to get a return phone call from the sales person (despite me continually asking for a senior manager) saying it’s all fine and please pay the balance even though a new installation/delivery date was not set. I asked for a managers assurance we would receive our furniture before paying the balance. Still waiting. No contact yet a week later. I am genuinely worried they are in financial stress."

"DO NOT SHOP HERE! Received my order and it was irreparably damaged so they took it back and then lost all record that it was never delivered to me. I have since contacted them at least 20 times via phone and email trying to organise a replacement table (which they no longer have in stock). Believe the reviews. This is the worst experience I have ever had, which is a surprise given the cost of the furniture."

"Bad retail experience. Bought a 3 piece sofa and a planter. Simple right? No. When paying at the shop, retail assistance got total wrong and if I did not check item by item would be charged $140 extra. I was also adivsed that items would be delivered within 4 weeks maximum. Two months later: "they're still in Sydney". So you buy a sofa and planter, need to engage in multiple phone calls and 10 emails and wait 3 months for items that were in stock. Not buying from this company in future."

"We purchased a dining table from coco republic around the same time we got a couch from King Living and while they both appear to be high end; Coco is another level. The service in the showroom was fantastic but the after sales service is where these guys took it to the next level for us. No issues with holding the table longer, didn't even hassle us once. Then the delivery experience- I don't think I have ever seen anyone take more care in delivering an item than the coco republic guys did with our table. Despite that there was a small chip on the table but they sent out a master craftsman to repair it within a few days and the communication and service throughout was unbelievably professional. I say unbelievably because our experience with King which operates at a similar price point was rubbish. Will definitely shop with Coco again. You get what you pay for, and these guys are worth every cent!"