Plush Fortitude Valley 1058 Ann Street, Fortitude Valley, Queensland 4006

"Terrible experience with Plush. When we bought our sofa the customer service was great but then (after only a few months of owning the sofa) one of the parts broke. After 3 months of trying to get it resolved, we paid for a replacement part. We have now been waiting another 8 months and still haven’t received the part. We have had hardly any communication from plush, no updates without having to ask. We have tried calling and emailing and just get a standard response that they will check with the warehouse and let us know. Have no idea how much longer it will take…. Wouldn’t recommend plush."

"If I could give them zero stars I absolutely would. The retail team at fortitude valley was fine, very polite and helpful. However our couch sat in a warehouse for well over 2 months and was only delivered to us after we made multiple phone calls querying its whereabouts. When it did eventually arrive it arrived with extensive damage to the left recliner seat. Getting this fixed through Plush has been a nightmare akin to torture. There have been two instances where pick up drivers have not arrived at all, and given that Plush allocates 4 hour windows this means that close to the entire day was wasted twice, and the couch is still yet to be picked up. Further to this they have quite possibly the worst communication out of any business I have ever dealt with. Getting someone on the phone is like pulling hens teeth and God forbid you miss one of their calls. Because irrespective of if you call back in 5 seconds, 5 minutes, or 5 hours you'll likely receive "we're sorry, there is no one available to take your call" message. Regrettably when you do eventually get to speak with a customer service representative, while polite enough, they are next to useless. However given the lack of communication with consumers, I wouldn't be surprised if there are failings in the internal communications of the company. Any conversation just feels like a waste of time for everyone. I'm a pretty reasonable person, i get that mistakes happen. But the total lack of communication with consumers shows a compete lack of regard or respect for my or anyone else's time. While the products are nice enough, this whole consumer experience has meant that I will likely never purchase another product from them. Good luck!"

"We haven’t received our lounge yet but I want to acknowledge the excellent service we got from Jess recently. We were greeted and made to feel very welcome as soon as we walked in the door without being pushed. I had looked online already so it was a good starting point when Jess asked if we wanted help. She was so knowledgeable and helpful and it made it so easy to compare styles, features, sizes and fabrics. She also gave us clear and complete info about purchase terms and delivery. When we walked out I felt totally happy and excited about our new lounge purchase. The after sales email updates have also been spot on and sending the fabric swatch out with the paperwork was a nice touch. Very happy!"

"We love our Plush Sofa! it was sooo worth it! We got the Park Avenue Modular in Pargue Steel, It is so soft and comfortable. We had a Kola couch previously that was pretty good but so not worth the price compared to Plush's quality especially since it was only a bit more expensive. The three months we had to wait for it were a bit long but we know this couch will last years and years. Sandra was that best salesperson we could have asked for, she was so wonderful and helpful and made the whole experience so easy!"

"Sidney and all of the guys at the Fortitude Valley store were very helpful. We found the sofa that we liked but the size was too big. Sidney sat down, reviewed our options and we came up with a plan. Just a quick return home to confirm that the new measurements were good to go and we were in business. All in all a very smooth and hassle free shopping experience. A very good job guys, well done!"