Nick Scali Furniture 650 Wickham Street, Fortitude Valley, Queensland 4006

"Abusive store manager. Amazing how bad the reviews are for this store and nothing is done about it. Try and contact the bot style customer service replies on here and they do absolutely nothing. Avoid this store. **Edit** attempted to resolve with their customer team on email and they just decided not to reply to emails."

"These guys are quite ridiculous to deal with. Troy the store manager has been horrific to deal with. He wont be apologetic or talk to provide solution . Clearly he does not like his job and is grumpy . They are in breach of contract and i will drag them to Consumer justice department. They have crossed 15 days for delivery and above all they assured us to come and deliver and take the packaging but now the manager who seems doped or grumpy to blabber stating they won’t. Horrible experience . Fortitude Valley sales and management SUCKS"

"Dear Customer Service, I am writing this letter to express my utmost dissatisfaction with the appalling level of service I have received from your company. On April 28th, I placed an order for a table and six chairs, and since then, my experience has been nothing short of a nightmare. During the initial delivery, I was astounded to discover that only four chairs had arrived, and to make matters worse, one of the chairs was of an incorrect length, causing it to creak. Naturally, I immediately sought an exchange from the delivery personnel. They were courteous enough to document the faulty chairs through photographs, but despite their assurances of a prompt replacement, the situation has only deteriorated further. After waiting patiently for nearly a week, I had no choice but to contact your customer service department to inquire about the delay. To my astonishment, the head office seemed entirely unaware of my predicament and demanded photographic evidence of the chair in question. My boyfriend promptly provided the requested photos and videos, hoping to expedite the resolution process. Today, on May 30th, I find myself compelled to contact your customer service center for the fourth time, and to my dismay, I am subjected to repeating and explaining the same predicament repeatedly, like a mindless parrot. Furthermore, the representative who spoke with us today had the audacity to insinuate that we were attempting to deceive the company by suggesting that the initial delivery contained six chairs, based on their own photos. Yet, when we requested access to those photos for clarification, our reasonable request was unjustly denied. Let me make one thing unequivocally clear: I refuse to pay over $3,000 for such abysmal service. It is utterly preposterous that, despite meticulously recording our consultation records, your customer service team expects us to waste valuable time reiterating the same details repeatedly, as if our time is of no consequence. We have already endured a month of delays, and I will not tolerate any further procrastination. I demand the immediate delivery of the three missing chairs without any further delay or excuses. Your company's failure to uphold its end of the transaction and deliver the complete order in a timely manner is utterly unacceptable. I expect swift action to rectify this situation and restore my faith in your company's commitment to customer satisfaction. If my demands are not met promptly, I will have no choice but to escalate this matter through legal channels and publicize my experience to warn others of your company's incompetence. I strongly urge you to prioritize this matter and resolve it to my full satisfaction without any further delay. I expect a prompt response and an assurance that the necessary steps will be taken to rectify this situation immediately. Yours sincerely, Jina Lee"

"I purchased 3 Henrik Electric Recliners. 3 broken batteries within a couple of months. Shocking service. Seems I need to pay $345 for each new replacement battery every year. Rip off. I’m going to Consumer Affairs. False advertising."

"I wish I had read these reviews prior to purchase. Store manager Rick firstly lied about stock being available only to be then told there was No stock. Finally goods delivered & 2 of the 3 are damaged. After sales is a joke, Rick promises to call back & never does. I’m about to take this matter further & request a refund You are a joke Nick Scali!"