Eureka Furniture Fortitude Valley 650 Wickham Street, Fortitude Valley, Queensland 4006

"Had a fantastic experience with both Janet and Nicki here! I ordered the Farrari chair (Looks great in our bedroom) and received it in grey when I wanted green. No problem, the invoice said grey and I should have checked ahead of time. When it was delivered I called the store and Nicki apologized despite it not even being her fault and said she'd search somewhere/everywhere for a green one in stock. She called me back the next day and said she had a display model in good condition she could send over this week and I agreed. Janet set up the new delivery time (Janet also gave me a super good deal on the original delivery) and the chair was exchanged for FREE! Couldn't be happier with this level of customer service, will be shopping here again!"

"Such poor customer service, I waited behind one person in the line for over 10 minutes while there were 2 employees behind the counter chatting to each other and not acknowledging that there were customers waiting. Multiple other employees in the shop, again not acknowledging customers or offering to help. I put down what I was going to buy and walked out. Will not be returning."

"Nicki at the valley store was absolutely amazing! We absolutely loved the store’s atmosphere layout and Nicki made us feel like we were already home and made the sale fun we left the store excited and ready to return to complete our home’s character with Eureka furniture."

"Absolute scam artists, Eureka furniture uses FAKE pillows. You can also feel the scrunched up paper in the side walls. I ordered based on the brand, so incredibly disappointed, this couch set doesn’t even have actual cushions, they are literally part of the base and none removable - worse than Kmart. Nowhere does the website state this. I’m Shocked I even paid half price, extremely distressed by the insane cheapness. They are also harsh and extremely stiff to sit on, (with fake pillows you can imagine the quality) eureka furniture have also refused any kind of refund, I would stay away, once they have conned you, that’s it."

"Sales staff were so genuinely personable, friendly and helpful. They provided the best customer service I’ve experienced in retail shopping, in a long time. Thank you"