Skechers 1341 Dandenong Road, Chadstone, Victoria 3148

"Very disappointed exchange experience in here .I bought a pair of safety boots online in my size 35，and I wearing only for one day , the boots are way too big for me, my feet were even injured by the big boots! Because the size is not the standard shoes size! Then I went to the shop wanted to exchange for the other one which I bought before and fits me well, but they refused me because their exchange policy said that the shoes must have box, taged, and unworn could be exchange or refund, but nothing about quality issue, which is unreasonable !"

"Great customer service. Short on staff but the 2 ladies were doing their best to keep up. Great job ladies! Hope you get a pay increase"

"Had a poor recent experience with the Chadstone Skechers store. I've been a long time customer of many years and have always been there whenever a large sale is happening. Just last week, there was a sale for a shoe that i was intending to buy as a gift for a relative back overseas, I loved the shoe and ordered multiple of the same pair but different sizes. The store did not have a 6.5 size at the time, and offered to order it online and have it sent to my house, and I gratefully accepted. The orderred shoe was put on a separate receipt and a different shop assistant Sofie was tasked to take care of that separate transaction, however, she had ordered an entirely different shoe that had the same sale price. I had not noticed at the time of payment as the shoes often have long names and the most memorable thing about a shoe is the colour and style, which can easily be differentiated in shop where you can physically see the shoe itself. I waited a few days and the shoe had arrived, however to my disappointment the shoe i was asking to order wasn't the shoe i received. I checked the receipt again and saw that the shoe that they had ordered was an entirely different line and didn't look as good as the one i wanted. I went back to the store hoping to return the wrong shoe and have them send in the shoe i had asked to be ordered. However, after talking to the manager about the problem, she refused to send the shoe and said what they could only do is refund the shoe they ordered wrongly, and have me pay the full price which is $60 more than the sale price as it is no longer the sale period. Is it my fault that they ordered the wrong shoe and sent it to me? I had paid in advance on that day during the sale period, what i want is not the refund, but the shoe i should've received if it weren't for the mistakes made by the employee. I am upset that this happened and i am unable to recommend this store's services to my coworkers and relatives anymore, it was not my fault for what happened, so why do i have to go and reorder that shoe again at full price when i should have received that exact shoe during the sale period at a discounted price? This is unacceptable."

"Management is quite poor, at least in the customer point of view. How possibly can you put only 2 staffs during a public holiday. The staff to customer ratio is 1:30 to 2:40. Please go back to the your surveillance camera and see for yourself. Was about to buy 2 pairs of shoes, waited for 15 mins just to have someone to serve me, and waited for another 15 just to get my shoes delivered, I feel so sorry seeing the staffs running and stressing around for your business. Gave up buying after spending 45 mins in the shop, purely because there was no enough staffs. Otherwise the staffs are super friendly, know that they have tried their best. If there is more staffs to help them, then definitely will give 5 stars"

"Staff were very nice and the shoes were pretty but the first pair I bought had loose threads on day one and had to be replaced. The second pair did last me about a year but today I noticed a huge rip along the stitching. It was fine a few days ago. Ive never seen a rip this big show up in a pair of sneakers out of nowhere. Perhaps this is a blessing in disguise because my feet and ankles feel weak and absolutely horrendous."