GameStop

"This place profiled, targeted and discriminated against my 13yr old son and myself. Stay away do not visit this location. In addition to my experience below GameStop as a whole, the manager, district manager, corporate office, CEO, don't respond to the complaints and or emails discussing the issue below. All contact has gone ignored. July 10th 2024 My son upon entering this location was told he is not allowed in the store and has to leave because he was alone and needed an adult present. I was across the street in a different store when my son called me to tell me what he was told. I asked my son to put the phone on speaker so I can see what the issue was as this has never happened before. Upon speaking with the representative he stated that lately there have been a lot of unsavory characters that have visited this location and as a result he didn't want my son in the store by himself. I asked him if this was gamestops policy? In which he replied no but rather his policy. I asked what did he mean by " unsavory characters" and if he was profiling my son based in his nationality and or appearance based on the clothes he was wearing ( he had on a hat that had said money on it, and some washable kids Halloween tattoos on his arms and face) he said he was not profiling. I told him I am across the street and will be there in a few minutes. When I arrived before I can figure out who the rep was , and when I signed my son the rep who identified himself to me as " Joe " said loudly as I was walking through the door " NO ,NO,NO, I AM NOT DEALING WITH THIS BOTH YOU AND YOUR SON NEED TO GET OUT AND ARE NOT ALLOWED IN MY STORE". I was shocked at this because all I did was enter the store and never said anything at this point because I didn't know who the worker was and was coming into to the store to go to my son and find out what the issue was with the worker. The worker proceeded to tell me that if I don't leave the store with my son he will call the cops on and charge me with trespassing. This was something that was extremely shocking, embarrassing, and out of nowhere. I told the worker Joe why was he was doing this and that I wasn't going to leave but would like to wait for the policy myself to file a complaint. Joe said we need to get out as he felt unsafe. Joe did indeed call the police on both my son and myself. My son and I have visited many gamestops over the years in Westchester,Yonkers, Bronx, New York city, brooklyn, Connecticut, Pennsylvania, New Jersey, Queens, etc and never once have we ever experienced this horrible encounter. And never once has my son ever been told that he cannot shop in a GameStop location by himself and needed an adults presence especially a paying customer in a store that is geared towards kids that has video games, and toys, and posters, and many different items geared towards kids. Never have I ever been subjected to this treatment as a patron entering into a store being told that I am not allowed in the store and I was kicked out especially as an adult and a paying customer. Both my son and myself was most certainly targeted by this unprofessional employee."

"Joe is awesome always friendly and knows what he’s talking about"

"This location has great parking and for the most part, they usually have their shelves stocked up. I usually order ahead and visit this location for pickup to avoid any delays or out of stock issues..."

"They are low-key don't have many video games especially hiding all the Nintendo DS games hiding behind the counter drawer where me or any customers won't be able to see. Also a bad location to be there honestly."

"When there's new games out, I always come here to buy them. This store has great service. And you get percentages off of the regular prices."