Les Schwab Tire Center

"I honestly never leave reviews, but we have had an absolutely horrible experience with these guys, and I need to warn others. We called Les Schwab to put on our snow tires, and at the appointment, they somehow accidentally got our vehicle mixed up with another one being serviced and threw all of our main tires out after putting our snow tires on. After they told us about their mistake, they spent some time digging through their thrown out tires and “found” our tires. So, we took them home and several months later, when we went to go get the snow tires switched out for our main tires after winter ended, they forced us to replace 2 of our tires because they were worn out. These had been brand new tires before Les Schwab lost them, and clearly — their employee who dug through those discarded tires a few months back gave us 2 bad ones. So, we had to pay hundreds of dollars to replace these tires based on a mistake that Les Schwab employees made. Totally unethical and unprofessional. I’ve never experienced anything like this in my life."

"I've been going to Les Schwab for years. Up until last year I was going to the Centerville UT location. They have typically been great. However, my most recent experience with the Bountiful location has left me with a very sour taste. I called ahead to confirm that they had the tires I needed. I was told that they needed to get them from another store. When I arrived and dropped my vehicle off I was told they had just left to get the tires and the vehicle would be done in about 90 minutes. I returned 90 minutes later to find out that they hadn't even pulled the car in. I was told that apparently the tires were just barely arriving and I was up next. After expressing my frustration they pulled the car in and said it would be done in 20 minutes. I sit here 40 minutes later and still don't have my car. The most upsetting thing is that I was told by multiple people in the store it would be done by the time I needed it because I had some place to be. Here I sit more than 40 minutes after that time without my car. I will be late. Sounds like I need to find a new tire shop. Les Schwab has lost its luster for me."

"I’ve never dealt with such a dishonest company. I’m so ashamed of how people treat others to make their boss a buck while they make pennies through commission. First off, never go to an auto shop that pays commission. Secondly, never go to one run by teenagers. Unfortunately my girlfriend didn’t know better, is from a small town where honesty is the common interaction, and she simply just doesn’t know Different. Long story short, she heard a noise coming from her “ tire” so she pulled over and called a friend who informed her to IMMEDIATELY pull over and get it checked at her ( the friends) favorite auto shop, Les Schwab. Already on high alert having her two little girls in the car, she did just as she was told. To the pieces of human waste working at this moral-less shack of lies, it was hook, line and sinker. One of the employees, but not the manager, ( never got a name), told her that her wheel WILL come off and her and her children WILL MOST LIKELY DIE when that happens. Turns out a bolt had broken that held the spring back on the brake pad, inside rear brake. Not good, but not life or death. Then after assessing told her she couldn’t take the car off the premises without them hiring a tow truck and watching it be properly loaded. So they held her against her will, for a price of course. And told her for them to fix it would take multiple hours and cost 900 and some change. I’m sorry but a screw that took ten minutes to get to shouldnt cost a thousand to replace. Her friend offered to float the bill and knowing she was stuck other wise she said okay out of FEAR OF DEATH. After calling when I got the chance in between driving at work, they refused to re assemble the brakes so I could pick it up and go elsewhere. I spoke with the manager and he said I needed to get in within thirty minutes in rush hour traffic and Sign a release form. Lies and scare tactics are all these foul pieces of work know. This location needs to find a new home with new associates. Please don’t go here. They carelessly scare people right before Christmas time in order to make a Buck. Safety should always come first, but greed is too often a first priority. Take care of your family and friends and spread the word. They shouldn’t be in business another day."

"Well I have been a loyal customer for years, bought my winter tires here with the great deal of being able to switch them over for free. They have done this for me for years for free and usually under 30 minutes. Now they were quite busy and so when I asked for them to do that, they said it might be up to 2 hours which I asked if I should come back but they wanted me to stay instead. I stay and they don't even pull my car back until it had been 2 hours. I knew it normally is pretty quick so I didn't say anything when they had finally pulled my car. By hour 3 I hadn't gotten an update and I was getting frustrated. After asking for an update, they tell me they can't get the sensors in my winter tires to work. They have always switched them without the sensors working, but today I find out that's illegal. So now I either have to pay $80 now and when I take them off or pay $190 to put the sensors in permanently. I am beyond frustrated but I tell them to just put them in and asked how long that would be. Said 30 minutes but took about another hour. So 4 hours and $190 later my car got finished. Apparently they actually don't "do the right thing"."

"This place is awesome. This is the second time this month we got a nail in a tire! They dropped everything and helped us immediately both times. Super helpful, friendly, and thoughtful. They’ve got our business next time we need tires for sure!"