Aarons Auto Pro

"*EDIT* Aaron called me after seeing my review and refunded my whole diagnostic charge. The experience detailed below is still true, but I am impressed with the way that they handled things afterwards. They were very professional and apologetic. I brought my car in a little over a week ago to check on a rough cold start and a squeaky wheel. I was told that I needed new spark plugs in one of my cylinders that I had just replaced the spark plugs in one month ago. I was also told that I needed new wheel bearings. I was given an estimate of $2,000 to fix these issues. When I was hesitant about paying this, they said that the only necessary fix was a new ignition coil. I decided to get a second opinion and took my car somewhere else after paying the diagnostic fees (they charged $200. I have never seen a mechanic charge double diagnostic fees if more than one issue is addressed). The mechanic I then took it to told me that my spark plugs were fine, my wheel bearings were fine, and my ignition coil was fine. They fixed other parts and my total came out to be $500 with diagnostics included. My car now sounds fine. Leaving two stars because they were incredibly kind and got me in pretty fast. If you have a nicer car, this mechanic is probably fine. I drive a 2010 vehicle and so of course there are always going to be things that could be replaced. In my vehicle it is just not worth it."

"We were driving to Utah from Seattle and had trouble with our air conditioning. We just happened upon Aarons Auto Pro and we’re so happy with the quick and affordable service they provided! They took our vehicle on Friday morning and fixed it the same day. We couldn’t be happier and couldn’t recommend this auto shop more!"

"Called for a quote on getting my clutch replaced and the guy gave me a huge attitude because I had my own parts (first release of a flywheel, 1 of 2 that currently exist for this truck) he then scoffed at me like "good luck finding someone else" (already had someone lined up, just checking prices now). As far as a mechanic covering parts warranty, that response is false and not standard practice, it's purely for markup reasons. The manufactures warranty their parts, occasionally requiring they are installed by a legitimate shop. It's the same exact component (other than the fact that you probably can't even get the flywheel at the moment), made from the same company. How does my purchasing it affect your mechanics' ability to install it correctly? Are they that incompetent? If you're going to throw a fit, at least apply some level of logical reasoning. Train your people to be more respectful and not talk down to your customers. There's no way I would take my truck to you after that conversation and response, get over yourself, you're not even top rated locally."

"On nov 28,2022 I had scheduled my 2012 Camaro to be seen by Aaron’s auto pros , he has scheduled me two weeks ahead on Dec 10,2022. On that date he wasn’t even aware who I was or that I had my car scheduled in. As I took my car in, they took 2 weeks to actually look at it since “they had fallen back behind”. My car has an electrical issue which has never been fixed. He was asking 1,000 dollars for a brand new ecm that was not the issue, after he insisted that he wanted to sell me his product. I told him I had two already that worked and had been programmed by flagship one. It was a plug and play, at Arron’s auto pros did not like that I provided my own product and insisted that my ecm had to be reprogrammed by them, although flagship does them. Since it was a plug and play they went ahead and charged me $1000 dollars for something I had taken out of my car 3 times. And upon installation they mounted my ecm outside the fuse box. I would never recommend this shop as it clearly didn’t not care about anything on top of keeping my car at their shop for a month neglecting. The owner has since never made an attempt to fix the issue or offer me a refund for never getting my car to start up. They left the ecm completely outside for it to fry and left wires visible. I do not recommend them. They are not professionals and have to call other technicians from other shops to come look at work they cannot complete."

"I have been using Aaron's for a few years now. I wish that I had known about them sooner. I think the other reviews do a good job illustrating how trust worthy they are - but I wanted a couple of things that are good to know 1 - They can be pretty busy. I imagine people like them so they keep going back. You probably should make an appointment before just dropping your car in. 2 - A positive perk in my opinion about going here is that the oil changes are listed as part of your CarFax report. So if you are doing regular maintenance on your car - it is well documented which will make it easier to sell. I feel like the other places in Bountiful can be a real mixed bag. These are the only people I trust with my car."