Independent Import Service - Bosch Car Service

"I had my bmw service, had a couple of things i wanted to get fix. wheel bearing, gauges stop working, head gasket. when i tried to fix the gauges myself i put in a used one, work some times but not all the time, so with the used one in, i took it in to independent. after two days i get a call they said i need a new one, a used one will not work. i told them i took a used one out in put other used one in. they was going to charge me a couple of hundred to switch them out. so i went down took three minutes to do. but nuthing so i put the new used one back in still nuthing. 9 days later they call me in said its working. ask them what they did. they said they checked some wires. but didn't find anything wrong. if it happens again i need to pay 1540 for a new one. the next day after getting it back it did it again. so i go through check everthing and it working fine to this day. for the time they said they work on it i dont belive, plus a crack in my dash. before that. my wheel bearing was makeing noise. so i ask them to replace it, 600 dollars in less then 16,000 miles later. my wheel almost come off. i can see if i drove over 70,000 miles better yet, 50,000 miles. but to have your wheel almost come off under 16,000 miles. either it was a bad part or it was damage when it was pressed in. bmw specialist (not independent imports) say around 100,000 miles done right most start to go out. the part was over price, not a little but a lot. the head gasket was redone after getting it done to. the three things that i had done later had to be redone. me personally would never take my car back to independent import service or tell some one to go. over price for parts, say you need stuff you dont. workmenship was the worst from any place i been to. they do a job halfway and dont complet it right. with in two months i had over 1200, in work done. driven less then 16,000 miles. in had to redo all the work they did. i tell people all the time dont do business with independent import service. i know a couple of people who will say the same thing. my car its not a daily driver on the weekend i like to take it out. . i had the worst experience in my life with dealing with independent import..........."

"TL;DR; An understandable mistake happened while servicing my car, but they did the right thing and repaired my car fully at their own cost. They have the highest integrity of any mechanic shop I've known. I've been using them to service my Mini Cooper since I moved to Utah 2 years ago. Recently I came in for a 75k service and they let me know my clutch was at it's very end of life. I had seen the signs of slippage, so I had them replace the clutch. This is when things started to go wrong, but ultimately their integrity is top class as they made me whole at their cost. There was an understandable mistake made while replacing the clutch and I got my car back with air in the hydraulics. My first real trip with it warmed up the fluid enough that there were serious issues shifting gears. I returned it to them that day and they figured out how it happened and I'm certain they won't make that mistake again. They had never detached the hydraulic transmission lines, but they surmise that due to it being only a clamp on hose, that there was enough tension to let air seep in while they had it to the side. Eventually there was some new grinding issue on downshifting from 4th to 3rd that wasn't resolving. I gave them the car to investigate further and they determined that the only next viable step forward was to replace the manual transmission. They did the replacement and checked everything out thoroughly and then told me that they did it all at their cost. They've earned my unending trust for their level of integrity throughout this."

"I crashed my bike across the street in front of their shop and they stopped what they were doing on a car to rush over, run across the street and check if I was ok. They asked questions to make sure I didn’t have a concussion, made sure I had no broken bones, and when they noticed my bike chain had fallen off, they put it back so that my hurt hands wouldn’t have to deal with it. I have no idea if the service they offer in relation to cars is good, but I do know that they are nice people and will take care of you. Would definitely go there if i owned a car."

"Best Auto Shop I've ever been to. When you first get there and meet the mechanic you'll be like "WOW! He is such a nice guy! I hope he's as good a mechanic as he is personable!" and the answer is absolutely YES. His prices are reasonable for sure, and he knows a ton about cars, especially BMWs (which can leave some mechanics a little out of their element, but not this guy.) He'll get the job done right, and he'll do it in such a timely manner. He also takes the initiative to go above and beyond by making sure the other important parts of the car are working well and there aren't other issues besides what he is in there to fix. If he finds other issues he makes sure to let you know what they are and how serious they are and what it may cost to fix them. After I took my car there he wrote me a personalized thank you card and sent it in the mail. Just outstanding quality service. 10/10 DEFINITELY RECOMMEND, especially for any BMW drivers. He's got my business for any future car issues, for sure."

"I just don't trust this place. I feel like they take advantage of people. They overcharge and don't actually fix things. I took my car there and they literally charged almost A THOUSAND dollars, and I drove my car away and it broke shortly afterward. I took it to another place recommended by a friend and they charged only $42 and it was actually fixed! A family member has taken their car there repeatedly and they always charge a minimum of HUNDREDS of dollars, say it's all good and then the car breaks a week later. One time, they even admitted that something broke because they had fixed the previous repair poorly, but they still charged HUNDREDS of dollars. They should have fixed it for free. I would recommend to anyone I know that they go anywhere else first. I would never wish for any owners to go out of business, but I do wish they would treat people fairly and honestly. They are very nice to talk to, but I JUST DON'T TRUST THEM. If you value your car and your money, stay away from this place."