Utley's European Auto Repair

"This is the only place I will take my BMW. I've been here twice for repairs BMW quoted me at for ridiculous prices. They took care of both easy. They're professional, they get the job done and they do it at a reasonable cost. I've already referred them to family with European cars but will also refer them to anyone who I know who gets European"

"This is a completely unsolicited review. 100% without a doubt the best place to take your European car for repairs and / or maintenance. I made the mistake recently of taking my BMW to Jiffy Lube for a simple oil change. This car has never leaked a drop of oil in its life, immediately after the oil change it sprung a major leak. After two return trips to Jiffy Lube to have it looked at, they said the conclusion was it was just coincidence. I dropped in to Utley's without even an appointment, Within minutes, they found that it had an incorrect oil plug gasket installed. Utley's fixed the issue, power sprayed the engine, and got me on my way in minutes. They not only can fix your car initially, they fix other people's messes too. I will never take my car anywhere else for major repairs or even something as simple as an oil change. I've also had a larger repair done here in this car, and it was done to perfection. Utley's stands by their work, are experts in their field. Save yourself time and hassle. Just start here. Thank you!"

"If I could give zero stars I would. The worst experience. They had my car for 4 months and then didn’t completely fix it. I didn’t receive a single call from them. They made zero attempt to communicate with me. ZERO attempts to update me. I called and called and called and got the run around every time.. “ I need to talk to my boss but he is unavailable (for a myriad of reasons- I heard everything in the book). Will call you back once I talk to him” and NEVER received a call back. Ever. Not one time in 4 months. I had to call and call and got the same thing every time. Finally was told my car would be done by the end of the day. Only when I got there (at the end of the day) it wasn’t done. They told me to give them 30 minutes and they would call me. We went to get some dinner and no one ever called. Decided to just go to the shop and nobody came out to help us. After waiting for a total of two hours from our first attempt at pickup we just left. Finally got my car back after 4 months, zero communication, and a huge bill.. the car isn’t even finished.. This was the worst experience I have ever had. Hopefully the repairs they did make will hold up but I have no faith after my customer service experience. What a joke."

"I have used Utleys European Auto Repair for the last 10 years, and they are my ALL TIME FAVORITE go to mechanic team. I have taken my BMW's, Volvos, and my Audi's to Dallas and his team, and I have never been disappointed by the service. This team is the best in the industry. I highly recommend Dallas and his team. They are honest, fair, and thorough. I know you will be as pleased as I have been for years."

"Used Utley's in the past and great service. Not sure what has happened. Over 4 weeks to diagnose my starter (which I told them I was 99% sure was the issue). When I called to see their schedule before I towed my car there, was told 1 week out. Each call had the same answer, "the tech is working it to make sure it is the starter." I asked, so the tech has spent 40 hours on my car alone to diagnose it? Was told the techs have been jumping around, so when I asked why did techs not jump to my car when it was brought in. No answer. Took 1 day for the part to arrive and was fixed the next day. Again they do good work, horrible customer experience and communication this time!"