Denny's Auto Draper

"This place is a scam. The old owner (Star Boys Auto) was incredible. I did not realize it had sold, otherwise I would not have left it with them. You will be charged a fee even just to get a quote (called 3 other shops in the area, they do not charge a fee so when the owner replies to this review with his excuse for this out of date practice, it is a lie). Unfortunately I was in a bind and had to get my car into the first place I could. I told him when I walked in that I had an extended warranty, and he apparently took that as me saying I wanted him to replace every part on the vehicle. See the attached repair order he sent me after I rejected his service. Keep in mind, I brought the car in for a transmission issue. The shop I took it to after said nothing about any of the other parts he wanted to replace and upcharge 80-100%. He wanted $6,800 for a transmission! Mind you, he was not selling me the part (part was supposedly on back order, so the warranty company was ordering, paying for and warrantying the part) but he still felt entitled enough to mark it up (likely more than 80%). Every person I have talked to, including 3 different repair shops in the area and the warranty company themselves laughed when I told them that price. This place is not worth it. They are a dishonest business using the excuse of "excellent service" and "employee compensation" as a reason to charge exorbitant prices for lack luster service. This location is no longer what it used to be. There is a happy ending, I took my car (paid the guy $300.00 for a QUOTE) and the repair is being done at a much lower price. AMCO in Sandy and Tunex in South Jordan are excellent alternatives to this place. EDIT POST OWNER REPLY: As I said, he would go out of his way to defend his out of date practice of charging exorbitant amounts. It WAS disclosed to me that I would be charged for a $300 diagnosis fee, however he defended that by saying the warranty would cover it if I let him do the repairs. Again, thinking he would be fair and honest like the old Star Boys owner, I said that would be fine. As it turns out, he is the complete opposite. Decided to charge for parts that he WOULD NOT BE SELLING ME. The warranty company would have bought the part, and warrantied it. So he either is charging a markup on a part he has NO RIGHT to, or his labor rates are completely out of wack. The Alldata software has this job at a max 11 labor hours. A $6800 repair (if he is not charging for parts) puts his labor rate at $618.18/hour!! So what is it? Is he marking up a part that again he has no right to even charge me for (because it is paid for and provided by someone else), or is he charging 6x what every other repair shop in the state of Utah charges for labor? This alone should be enough to incentivize anyone reading this to STAY AWAY! He again defended this with “excellent customer service” (not) and “employee compensation”. I hope this shop gets what they deserve once people realize what a joke this business is. Very sad to see a company loved by so many in this community be destroyed by greed."

"We had our car in for an oil change and to fix a leak in the rear differential. Both jobs were completed, but the service tech left a pair of pliers in the engine compartment, and he apparently lost a clip to the air cleaner cover. We returned the pliers. There was no damage, but its a good idea to always check for tools before closing the hood. Denny's replaced the clip at no charge."

"The employees here were so incredible and very helpful. I really appreciated them going above and beyond to go over all of my options with me. I’ll definitely bring my car back here in the future."

"The people at Denny’s Auto in Draper are amazing! They are very kind and personable. Their prices are reasonable and the quality of work is great. They really care about their customers. This will be my new regular auto repair shop!"

"UPDATE: Denny’s clarified their quote in a response to me. It was a simple miscommunication when I was quoted triple what three other repair shops quoted me. They are, as it turns out, competitively priced. 5 stars for their politeness over the phone. 5 stars for the professionalism. Revised from 3 stars to 5 stars. Thanks Denny’s!"