Michaels

"I have had a great experience with one guy that seemed like a manger and a painfully awful attempt at service by April who said she was a manager (but with complete lack of basic people skills I cannot believe she would be.)"

"I consistently have only negative experience at this Michaels location. Staff are not only completely unhelpful, but are outwardly rude on many occasions. There have been times ive gone in 30-40 minutes before close and the staff will appear outwardly annoyed at me coming in the store and waste no time to let me know they are closing soon. I have worked several retail jobs and i understand as much as the next person how frustrating it can be to stay past closing time. I come in, get what i need, and leave. Tonight i came in 10 minutes before closing time. Upon entering the store I received the usual annoyed looks from all of the employees, and had two separate people let me know they closed in 10 minutes. No big deal, I just needed a pen. I went to the aisle i needed the pen from, and as an employee came to, again, tell me they would be closing soon, i could hear another employee in his headset telling him to make sure i leave soon. At this point there was still 6 minutes before closing time. Once i reached the check out, the girl rushed me over to self checkout and (in a pretty rude, bossy voice) instructed me through every single step of self check out as if not every person in America knows how to operate that by now. Then when the card reader crashed she snatched my items from me and hurriedly checked them out herself on the next machine. Then as i exited the building, another employee barely opened the front door she had locked minutes prior. I had to squeeze through the door and at this point it was STILL not even closing time, several minutes from it in fact. They locked the doors again immediately at this point. It is understandable to want to leave asap at the end of the work day. However, the way Michaels staff in Boulder act is extremely rude when it is anywhere near time to close. I get off work at 6:30 and am shopping during rescheduled business hours, if you want customers out at 6:56 then change your hours. I am not one to leave bad google reviews but this business has seriously disappointed me many times and tonight was completely ridiculous."

"I had a terrible experience at this Michaels. The cashier was incredibly rude and refused to let us use their handheld scanner which is part of the machine during self checkout despite it working fine. When we had trouble using their other scanning method as we were buying large, heavy, bulky picture frames, they did not help us but instead stared and watched. Not sure why cashiers are being paid at this location as they don't do anything. There was only one person checking out and she just stood and watched us check out like she thought we were trying to steal something. Not a good look to be profiling your customers. Additionally, despite us buying heavy frames, the carts do not go outside of the building. If I had a significant disability or if I was an elderly individual, I would never go to this Michaels because I have no idea how I would get anything to the car. We carried about 15 huge picture frames in our hands to our car in a snowstorm. Extremely disappointed."

"So I don't frequent craft stores. And I'll be up front and honest when I went in it was for a very hyper specific item that they happen to be out of at the time. But I was a bit taken back by how clean the store was. How well organized everything was. How friendly the staff that attempted to help me were. It truthfully made me forget they didn't have the item I needed. That said they had a HUGE amount of other items so there is a very likely chance that they will have what you need. Mine just happen to be super specific so I can't hold it against them really."

"Store was clean.. had to pick up a handful of false flowers for decor. Black and gold for coach prime and CU boulder.. I used these flowers to decorate a grass wall.. prices were reasonable.. lady in front of me was checking out and was getting upset because Michaels doesn't offer discounts on candy.. who comes to Michaels just to get candy?"