REI

"It was $48 to mount ski bindings here last season as a member, this season it’s $84, a 75% increase in just one season. It’s a shame as REI used to be the place you could trust to have your skis mounted affordably. Really disappointed as this was a huge perk and part of the reason I joined the coop."

"REI has lost its way. I brought back a pair of microspikes purchased in December of 2023, mid Jan 2024 that have broken. They brought the manager over who explained that this was a normal amount of time for these to last (less then 2 months) given my activist usage(Boulder CO resident). The notion that REI would turn away a serious outdoors person with a failed product was unthinkable to me. The value prop of REI over online retailers who often have items on special is their excellent service. No more I guess."

"Adam R. was absolutely amazing in boot fitting. We came in to try one boot and he went through everything and was so patient in trying all sorts of boot modifications with us. Learned so much about not only ski boots but our own feet. Clearly passionate, kind, and overall fantastic."

"Shoes falling apart after 8 months. REI will not take them back and said that is normal wear and tear. $160 dollar shoes! I bought them for my 15 year old son and he has used them for maybe 50 miles at the very most. The shoes were falling apart in multiple places, but the cashier told me that he could tell we must have done something wrong because some foam that was exposed where the seams failed looked funny to him. These were Solomon shoes which are normally decent but in this case they seem to be poorly made. I have been shopping at REI for maybe 35 years pretty consistently. Never thought I would see customer service like this at REI. Never thought they would not stand behind their products. I mean...shocking compared to the old days! Pretty sad to think that is very likely the last time I will enter the store. There are just too many other options these days, especially in Colorado."