Walgreens

"No one at the pharmacy answers the phone here. They will pick up the phone, then immediately put you on hold over and over and over and over again."

"This is one of thee worst Walgreens Pharmacies I’ve been too. Staff members are rude, you are never able to get ahold of anyone when calling in, and when you do get through to somebody they put you on hold numerous times transferring you to different people who ask the same questions only to put you on hold again. I’ve been hung up on, put on hold without being told, as well as the pharmacists just not knowing how to answer simple questions. I would give this place no stars if I could. Would recommend going to a different location to get any prescriptions filled."

"This pharmacy is terrible, will waste your time, and won't notify you if they are unable to fill your prescription by the time they are supposed to. I placed an order for a refill to have it delivered on the app and was given same day delivery as an option. After not receiving any updates after a few hours, I tried calling to see where it was and if I should change it to pick up. The women was extremely unhelpful and had no update on when it would be ready and claimed there was no point in transferring me to anyone else because they would just tell me the same thing. Shouldn't the pharmacist know when it would be ready? I needed the medication tonight and all I wanted to know is if it was going to be delivered in time or if I should be making new arrangements to pick it up. I tried calling back and then got a message saying there phones were down. (I think that they really just turned them off since they were closing soon and wanted to leave as soon as possible, despite not fulfilling their jobs). The pharmacy is now closed and I have now been on the phone for almost two hours trying to transfer to a pharmacy that is open later. A representative put me on hold to see if they could transfer it and I waited on hold for over an hour, just for the call to get dropped when it was supposed to be my turn. This has been so stressful that I am literally in tears right now. If you won't be able to deliver or fulfill a prescription, you should be calling the customer to notify them and help them make different arrangements. So much of my time has been wasted, my day has been ruined, because of your terrible customer service. I would give negative stars if I could. I will be changing pharmacies, because this location but also Walgreens in general has proved to be unreliable over and over again."

"Some of the worst experiences I’ve had at a pharmacy. If I get my prescription within 3 visits and 2 hours of waiting, it’s a good day. Please don’t make blank promises, “it’ll be ready by 5pm” “it’ll be ready to pick up first thing in the morning”. We have lives and places to be. It’s bad enough how much money, time, and energy spent to get to this point. I don’t want to blame individual staff members, because I know at large it could be a staffing issue the higher ups of Walgreens is neglecting. Do your job, Walgreens."

"I am consistently impressed by the professionalism and courtesy of the staff at this Walgreens pharmacy at 4800 Baseline Rd. They go above and beyond to ensure that my prescription needs are met promptly and efficiently. The team's friendly demeanor and willingness to help create a positive experience every time I visit."