Norrøna Concept Store Boulder

"Had a zipper break and the process to get it repaired has been great. Great gear and great customer service."

"Hands down best experience with staff and store in awhile. Colin was knowledgeable, affable, and downright fun to work with. Left with a great jacket and could not recommend him enough. Great guy and personality. Get in the store and ask for him! Lifetime client now due to products and his true excitement for everything Norrøna."

"I would like thank Patrick and his team at Norrona Boulder for exceptional customer service with the repair of my Lofoten gore-tex pro pants. After years of heavy use, stiching on the belt loop was coming apart and Norrona was able to repair at no cost. Patrick did a great job coordinating shipment and repair as I don't live in Colorado. Considering an upcoming trip, Patrick offered to send me a new pair of pants in the event the repair shop wouldn't have mine ready in time. That level of customer service regrettably doesn't exist anymore in most places. As for the Lofoten pro pants, they're simply the best. Super versatile for all conditions and lots of pockets for all your needs. Completely bomb proof and well-designed. Norrona does it right: the best products and best customer service."

"Superb and Seamless Customer Service - My wife and I discovered Norrona while living in Europe, and their top-quality gear is now standard in our household. We were overjoyed to have Norrona "back home" and I bought a new down vest at their Boulder Concept Store. A few months later, I needed a repair on the elastic drawstring after I snagged the vest on something. I called up Josh at the store and requested a repair, and booked a time to visit the store. When I arrived, Josh showed me his selection of new vests and said, "Pick one out". I was pleasantly and completely surprised. Rather than deal with a technically challenging repair job, Josh and his colleague Patrick simply replaced the item and off we went. Norrona's practical, sensible, no-hassle customer service has made us lifetime customers. Josh. Fixed. The. Problem. It was a very refreshing and heartening experience, especially as we saw how Norrona lets their team make sensible decisions to solve problems without any drama. We'll be back soon."

"Well, this is the best outdoor gear experience in Boulder. I frequently pop in to see what's new and every time the staff has been great. They say hi and let me do my looking, but when I ask questions, they're more than willing to work with me. The products are great too. The engineering and fit of Norrona gear is the best that I've ever had in the US. That is, their gear is built for a someone who's 6'3" and 180lbs, fitted in the body and long enough in the arms. I highly recommend their Boulder store and their gear."