Crate & Barrel

"I am frustrated with the furniture quality. We purchased a wood frame chair only about 1 year ago and it has already started to be loose and wobbly on the main arm frame. The chair doesn’t see that much traffic nor has ever been moved. I would expect nice furniture like this to hold up longer than a year?"

"Furniture is beautiful but what good is that when the delivery system is a complete shod. I have had to return and reject 2 deliveries of the same sofa because the delivery drivers damage them. The first time, the delivery people decided to unwrap a white couch and put it on the street with melting snow and then proceed to bring in a dirty couch into my home with black marks all over it. We told them that it was damaged and they said that it's fine and just call for a new one. What a waste of resources and time! The second time, the driver called us before even reaching our home and letting us know that the sofa was already damaged, so I rejected delivery. How many times do we have to deal with this? All they are doing is wasting money and everyone's time. Don't waste your time or money at Crate and Barrel."

"I came here after I had a terrible experience with Arhaus. Highly recommend this store. Marsha was super helpful and professional. I was skeptical about delivery time when I placed a big order for multiples rooms. Delivery process was seamless and on time. Quality of products and quality of delivery was top notch. There was a minor issue with a night stand. It was replaced immediately. I will be shopping for future furniture from this place."

"If you want quality furniture go elsewhere believe me. Customer service terrible. We were looking for a great quality couch decided to purchase from here and wow were we wrong. We spent $8000 on a couch. From the time the couch was delivered huge stain on the back of it, sectional clips didn’t match up, we then had to wait a month for a new couch, when the time came to deliver a new couch they delivered the wrong couch and we were missing pieces of our couch, wait another 2-3 weeks couch finally arrives. Here we are about a month In from purchasing and our chaise material is balling up so we contact the store. We get in touch with Kaylyn in which she tells us she will get back to us. Two weeks go by we hear nothing so we call the store and are told a manager will reach out Kaylyn is on her honeymoon ok great wait another 3-4 days hear nothing from anyone. We reach back out and are basically told there is nothing they can do that it is normal wear and tear. Excuse me a month old couch and this is normal wear and tear. Pretty much in the next few months i can expect our $8000 couch to be completely balled up material. Waste of money. If your looking for quality furniture do not purchase here. If you have any issues you are told there is nothing they can do and they have a 30 day return policy. I would recommend Arhaus over this place. Terrible customer service and quality lacking. This is not a high end furniture place so be aware. I will never purchase another item from this store and will be telling everyone I know to stay away."

"Can’t go to the mall without looking at crate and barrel. Lots of great pieces. Good quality with somewhat reasonable prices - depending on the item. The employees here are always so kind and welcoming. Samantha was extremely helpful when it came to furnishing my house. We loved crate and barrel before, but the employees here make it easy to keep coming back."