Papa Johns Pizza 580 South Chambers Road, Aurora, CO 80017

"Ordered my food at 6pm for delivery to my residence. at 8pm the pizza the food was still not delivered so i called to see what’s up. when i call i tell the lady i was checking the status of my order as i ordered about 2 hours ago and still haven’t received my order and she replied “i’m extremely busy right now can ill be back with you in 5 minutes” after telling her it’s been 2 hours can i please be a priority she then puts me on hold. Comes back on the line and lets me know the food was still at papa john’s… i was like so what’s going on? turns to it they have no drivers and are using grubhub drivers… i’m so confused as how that’s my issue as i ordered directly from the papa johns app. i told the manager if the pizza wasn’t picked up couldn’t there be a courtesy call to let us know of their issue. which the manager stated they haven’t had a driver in 4 months!!!! I offered to go pick it up if there was any way to get a refund for this huge inconvenience. the “manager” refused to give me a refund and let me know it was not her problem they had no drivers. If she’s truly the manager that’s clearly the reason they have no one and no one wants to work. unprofessional. and uses her pregnancy to be rude. our order was canceled."

"This Guys always save me! Whenever I come and get pizza for an event, super fast and friendly. The manager is so quick to jump and help and what I like the most is that as I’m waiting to pick up my order she’s encouraging her crew."

"So you got a pizza spot 5 minutes from your house ( drive time per google maps). Dont wanna pack up the kids on a cold night to go pick it up so you order a pizza, gives you an eta of 25 minutes putting it at 5:05-5:15 so you check it at 5:10 and it says eta 5:25 so at 5:25 you check it and it says eta is now 5:35-5:45....so it gets to 5:40 and your kids are complaining so you call the store... And get put on hold for five minutes, hang up, and then you call right back miraculously immediately have someone to talk to and two minutes after that the driver pulls up. Five minutes away... And seven minutes after calling them. But its cool, there's a different pizza spot up just a couple more minutes away... Better service=better pay kids."

"Im surprised by the other reviews, we order from here quite often. The service has NEVER been super late seems to get here on time or even early. The pizza are always exactly what I ordered and every delivery driver has been awsome. Please remember! The delivery fee is not part of the drivers tip. Hell even one of the last big snow storms they delivered my pizza right on time...."

"It has been years since I have ordered Papa Johns because of their horrible service but I thought I would give them another try. Nothing has changed! My delivery window was 33 minutes. Over an hour later I still didn’t have my order so I called the store to check on it and never reached anybody. I sat on hold for almost 15 minutes and then hung up because my pizza finally arrived at almost 10 p.m. The pizza was barely warm and the boneless wings taste like cheap chicken nuggets from the grocery store. This is the last horrible experience I will ever have from Papa Johns. Don’t waste your money!"