Redwood Waukee Hickman Road

"I’ve been here for 14 months, there has been one issue after another. 1) The underground internet was not installed when my unit was leased (property manager and construction didn’t communicate). I work from home and this affected me financially. No compensation or adjustment to Rent. 2) No hot water, only warm water for over a month. 3 maintenance visits later I had hot water. I boiled water on the stove and poured it in the bathtub. 3) 3 refrigerators - 2 stopped working and my food went bad. I’m on the third one. 4) A/C didn’t work for a week. 5) gas leak (Feb - April 2023) in took 3 months for management to look into and call someone out. My gas bill was 130.00$ a month. I kept complaining. Property manager ordered my Gas Bills and Agreed they were high and called a repair service. Come to find out there was a gas leak in my master bedroom closet for three months. 6) gas leak (Dec 2023 - Feb 2024) my gas bill was high again. I email the office on 1/15, NO response. Today while talking to Izabella (property manager) she tells me a gas leak is the city’s issue. She ignored my emails and then asked me if it’s still an issue. A GAS LEAK!!! I had it fixed. 7) When my lease came due, I sent an email discussing the things I’ve been through and the rent increase they wanted to add on. I addressed it to the regional manager Cheryl but I didn’t have her email address. I sent it to the property management office. That email was NOT forwarded to Cheryl and the property manager did not acknowledge the email OR TELL ME it wasn’t forwarded. I’m waiting and waiting patiently with NOTHING being done. Called and left a voice message for the regional manager on 1/30. She never called me back. I have done my best through all of these situations to be reasonable and understand but they do not know what they are doing! When I talked to Izabella, she acts like they have been responsive and done their job. Which only communicates that she does not know what is going on. I’m informing her of unanswered emails. In her mind not answer an extremely important email about my lease AND not forwarding it to the regional manager is handling something."

"The move in process was very easy once we had a green light on our move in day. Our unit was still under construction which delayed our move in day. Our leasing agent, Marcus, was extremely helpful and was able to find a different unit that would allow us to move in for our preferred move in day. He had excellent communication throughout the entire process and we are happy to finally be HOME."

"Kelly is a gem!! So very helpful and informative. She helped me through the entire process with the patience of a saint. I look forward to my new apartment home and making new friends."

"Kelly was phenomenal, working with us for over a month as we waited for our home to sell, answering our many questions and allowing us great flexibility as we vacillated on which apartment we wanted and the time frame we needed to work within because of the closing on our home. After we moved in and discovered the refrigerator wasn't working, she even personally swapped it out with one from another empty apartment. Kelly is very patient even as she's working with a lot on her plate and takes on different roles to make sure things get done. Paul is prompt when it comes to fixing any issues. He's knowledgeable and quickly fixes the problem and makes sure it's done right. It's clear that both Kelly and Paul enjoy their work because they're both friendly, personable, and professional. They made the stress of moving a little easier."

"Kelly and Paul present themselves are personable and professional. Love the floor plan and overall property curb appeal.! Only disappointment, attention to detail to some of the new construction finish work. And, the excessive noise generated by the furnace system."