McGrath Chevyland Service

"I’ve had better service before but they dropped the ball on communication. I called them 5 days ago to have a part installed that was from the factory not after market and they had no clue about it. They said they would get back to me after doing some research and never heard anything so I made an appointment to go in and get it done. They basically told me that they are not sure if this part will work with my truck. So I called the manufacturer they looked up my truck by VIN and had 2 techs say yes it will work so you guys might want to remove the “certified Chevy” from service."

"If I could post negative stars I would!! I grew up in Cedar Rapids and have always heard do not go to McGrath, and boy I can not shout it loud enough DO NOT GO!!!! We purchased a used but not cheap vehicle the end of September and finally have possession of it! They sold us a 30k plus vehicle with a very obvious powersteering leak and on 3 occasions told us they fixed it and never touch it. We could never reach anyone, was never called back and even on one occasion was told they had no record of us or our vehicle."

"I will never take my car here again. I had an appointment and was told I had to wait till the following day to get my car looked at because of them being short staffed. You only have one point of contact and if they aren’t available then you have no clue what’s going on. The communication is trash for the price they charge. They have now had my car for 9 days and was told it would be ready by a certain day now that’s pushed back because of short staffed again. That is something they should be honest about up front"

"I could complain for a page or two about how they are a horrible place to go.. I do not recommend them to anyone. I wish I could give them zero stars.. the only thing the manager is good at is avoiding your phone calls and not calling you back.. very expensive and They won’t accept if they made something worse. They won’t admit if they did something wrong.. I’d stop at any auto shop I could before Pat McGrath service center in Cedar Rapids"

"Being 220 miles from home and at the mercy of services I had never needed, I cannot give enough praise to the service department at McGrath. John was extremely pleasant as was the rest of the staff in the service department, especially given the fact that I had my Great Dane with me. They had me come in immediately and it was only hours later I was back on the road. Everyone was very pleasant, very accommodating in providing shuttle service for me and Pippin and I will be forever grateful that the issues with my Traverse were fixed. A huge THANK YOU to the service department!!!"