Albert Auto Service - South

"I dropped my car off for about a grand's worth of work, which was pushing my budget as it was. But after the repair they test drove my car and something malfunctioned. Long story short, it was a pretty sizable repair which would have put me in a tight spot financially. Without hesitation, the owner Chad took over and gave me a loaner car for a couple weeks while they worked on it. They never tried to make me pay for the work, he simply felt obligated to fix it because it happened on his watch. I'm fortunate to have gone to Albert Auto, can't think of another shop that would have simply done the right thing like that. Any big chain shop would have tried the usual "it's not our fault for xyz reasons, here's how much it'll cost you" bit. I talked with Chad after it was all said and done and when explaining why he did what he did, Chad says "My name actually means something to me". And about 6 months ago they fixed something for less than $100 that another shop wanted over $500 to do. Love this place, customer for life!"

"Edit: I know my tires were bald, I changed them myself a day after the alignment. Which didn't rectify the misalignment, lol. I appreciate the comments, but I do not feel comfortable going back given it wasn't done right the first time. Went in for a front wheel alignment and diagnostic of my check engine light of my first car that I bought used. The wheels were VERY misaligned, but I was recommended to go here by someone who used to work for them. Scheduled an appointment fairly quickly, car was finished quickly. However, my wheels are still misaligned, just less, and the car is still dragging to one side. I paid $80 just to have to figure it out myself in the end. Check engine light was diagnosed quickly and accurately, but the price quoted to fix the issue is about 1.5-2x more than everywhere else. Car smelled faintly of cigarette smoke when I picked it up, but I aired it out and it's fine now. I won't be back. Really disappointed because these guys were so highly recommended to me. +1 star for friendly front desk service."

"I first came here when we got an oil change at a different place and they didn't screw something on correctly, ruining a very specific part. Albert auto was able to get us in quickly and do the repair for loss than we thought it would cost. Recently I went in for an oil change at Albert auto. I had called the day before and they were able to fit me in very easily. I was in and out for that in half an hour. These people are great, well priced, and I feel better supporting them rather than a chain."

"I can't say enough good things about Albert Auto in Cedar Rapids, Iowa! My recent visit to their shop was nothing short of exceptional. Chad, one of their team members, truly went above and beyond to ensure I had a fantastic experience. Dropping off and picking up my car was a breeze, thanks to their streamlined and hassle-free process. This made the entire experience even more convenient. They truly understand the importance of providing a stress-free experience for their customers. In addition to their in-person service, they were equally easy to talk to on the phone. Their courteous and patient approach made it a breeze to discuss any concerns or questions I had. Their friendly and helpful demeanor certainly sets them apart. The alignment work they did on my vehicle was impeccable. They took the time to explain everything to me in detail, which I found extremely helpful. Not only did they deliver top-quality service, but their pricing was far more competitive than other places I had considered. What truly stood out was Chad's dedication to customer satisfaction. He noticed and fixed a minor issue with my vehicle that I hadn't even realized was there. That kind of attention to detail and proactive service is rare and greatly appreciated. I can't recommend Albert Auto and Chad's exceptional service enough. If you're in need of automotive work in Cedar Rapids, they are the place to go!"

"First time coming here and the experience was great! From the call setting up the appointment, to walking in the door at the shop, to the people at the desk! Everyone was very friendly and professional. The waiting room was the most comfortable car shop I’ve ever waited in! And I was in and out for my oil change in about 30 minutes. Will be back again! Thank you Albert Auto!!"