The Phoenix Reno

"Loving my apartment. Waited a few weeks to make sure that the first impression would last and it has! The application, lease, and move-in experience was all straight forward. I underestimated how convenient this community location is. Trader Joes, the mall, Spectrum (where I picked up my internet hardware), Lowes, Dutch Bros, and the list goes on - all around the corner 5 minutes away or less. You really cant beat the location. Okay, so the apartment. I have lots of storage/closet space. Im all unpacked and I still have a couple empty shelves (I feel good about that actually). I have stainless steel appliances and a nice semi private patio (storage off the patio too). The bedroom is a good size as well. Im able to take my pup to the dog park, the area feels safe, grounds look great, and I havent had any issues with noise or neighbors. Lastly, Kelly and Zach were the Phoenix staff that guided me through the process. They were responsive and well resourced. One thing to pay attention to - read through/ask about the insurance fees and ask questions if you need to. Renters insurance/ personal coverage, etc is automatically added, so if you have your own current policy - make sure to ask to opt out (I got that taken care of relatively easily too). Six out of five overall."

"Lili was very helpful and courteous even though we walked in without any appointment. She accommodated us right away. After hearing what we are looking for apartment wise, she was able to promptly help us and showed us around including a model apartment. I have seen at least 10 different apartment complex and by far leasing staff at The Phoenix Reno was very professional and friendly at the same time. In the background Zach was also very helpful when we went back for additional information."

"I moved into the Phoenix Apartments in April 2022 and I have been beyond pleased. This has been the first time I’ve lived in an apartment complex and they have created such a good experience for me. Any time I’ve needed maintenance, they are soo quick to respond and resolve any issue I’ve had. I locked myself out, after business hours, and maintenance had me back in my unit within 15-20 minutes. The maintenance staff is always friendly and present and the office staff are personable and professional. I’ve loved my unit, and the amenities are always clean and well maintained. 10/10 would recommend this complex."

"Those positive reviews from a few months ago that all popped up at the same time are because they bribed the tenants by saying “if you leave a good review you’ll get a free Easter basket.” The maintenance men have zero knowledge of how to fix anything. They are notorious for going into your apartment without permission. Like you can literally tell them you’re not home so to wait until you’re home and they’ll ignore you and go in any way. There is never a moment of silence, there’s dogs barking all night, there’s loud parties all night and “security” does nothing because they’re not working throughout the night. Only during the day. The office ignores emails from the tenants but has no problem sending them to tenants. They destroyed the park and grass area to renovate but went over a year with zero progress, just an empty dirt lot. The swimming pool and hot tub are always filthy. Parking is horrible. There’s homeless people lingering at all hours. Cars are constantly being broken into. The whole parking lot floods every few months. …"

"Had a great experience living here for over 18 months now. The office staff is friendly, professional, and honest. Ryleigh in particular has been so much nicer. Maintenance request was taken care of quickly and efficiently. Rent, maintenance and laundry can be managed over app, so efficient. The only down side is lack of garage. I would love to have have garage so I can charge my Tesla in it, and this will probably be the only reason for me to leave."