Ramada by Wyndham Reno Hotel & Casino

"I wish I could give it 0 stars. We waited 40 minutes just to check in to the hotel in a very long line. the first night my partner and I couldn't sleep because there was a loud club electronic music playing until 4am. we requested room service but they did not provide that with the reason being it was all booked and understaffed. The room carpet was so dirty. No breakfast provided, only coffee."

"Benny in Security made me feel secure when unloading my car. I was relocating to Reno and the + Ramada hotel was my first stop. Everything I needed was at the hotel. The staff was very helpful. Every time, I went to the lobby Benny made me feel confident while departing and returning to my room. I had the best view of the city. No matter my question, the staff was able to answer. I would call the Ramada as a Ambassador to Reno. Thank you."

"Desiree the supervisor at the front desk is above and beyond she is such a nice amazing person. She was so helpful with my kids and I…. I’ve been to a lot of hotels and I’ve never had anyone as amazing as her. She definitely deserves a raise and an award for an outstanding customer service. She definitely warmed my heart thank you so much Desiree"

"First the staff is great. Next, I asked for a handicap room because I'm here for a doctor's appointment, and I appreciate that. However, I woke up to see some sort of bug crawling next to the TV. Of course, I couldn't sleep the rest of the night. I returned from my appointment so I didn't have to risk a 4-hour drive home. It was still afternoon, and another similar bug showed up. There is some sort of infestation going on. Food service in their casino gives you the hours of operation. I went down to get food, and a sign said not available for 15 minutes. No problem, so I go back, and they say no 30 minutes. Never use that casinos restrooms, either unless you don't mind the filth."

"Here due to family member being careflighted to hospital. The staff is friendly. Was told if anyone did not have a valid ID they would not be allowed to stay in a room. To me that is bad business practice. I work for a Wyndham hotel myself and very familiar with Wyndham policy’s and what not. I understand some hotels can have their own policies this policy in my opinion is just not a good policy. Next I got put into a room and the heater did not work the front desk lady was quick to move me to a new room since no one was available to check it out. Other than the heater the room was great. The second room however was not great the bathroom was not cleaned. Please see attached photos. I am very disappointed with this room as I said before I work with a Wyndham property I know what Wyndham provides and what not. This room was not inspected and should have been. The beds looked great to me but the bathroom honestly grossed me out. The toilet seat was up and had something in the toilet the shower curtain needed to be changed as I immediately see a hole in it the tub could be redone it looks old lots of wear and tear. The carpets had stains which didn’t bother me none my Main concern is the cleanliness of the bathroom. Please look at attached photos below. As a Wyndham property please look into your brand standards because this was not it. One more comment I have to say is my friend booked two rooms using her Wyndham Reward point with my name on both rooms and the staff wasn’t sure if they could rent me the room since my friend was not there. Please educate your staff on Wyndham Rewards. I love that they offer breakfast. The front lobby looked and smelled amazing I was just disappointed with the second room. I would stay again."