San Sonoma

"I have lived here for 2 years, over $2000 a month for a 2 bedroom….they advertise as luxury but are not. It looks very nice upon first inspection, but everything falls apart so fast it’s not even funny. When I moved in here in May of 2022, my air-conditioning unit was leaking buckets of water from the vent, I called them to fix it. They came out four different times within 3 months and did not have it fixed, and then they sent out a team to rip it out and fix it without notifying me that that’s what they were doing, while I had a newborn here and drywall and dust was everywhere, along with no AC running for 4 hours in the middle of August. Every time I put in a maintenance order, it takes forever for them to come here and then they text you first and try to get you to fix your own problem even though you’re paying for maintenance to live here. I have put in a maintenance order for the same 4 issues for the entire two years I’ve lived here, they come do a quick fix and then I have the same problem a couple months later. I also put in a 60 day notice to vacate, but then I called the office to see if there was a possibility of me staying even though I put in that notice due to me having children and realized moving moving would be a lot, and they told me absolutely my apartment is still available. No one has rented it out, so just send a message over in an email saying that you want to Vacate your 60 day notice and get a lease renewal . So I did, I emailed the appropriate party, they sent me an email saying congratulations Staci, we will be sending you your lease renewal soon and we will be canceling that 60 day. So where I planned on moving, I let the lady know I would no longer be needing her spot so she moved on with the next tenant. Long story short, about an hour after they confirmed that I would be good to go, I got an email from the office saying that unfortunately they already rented out my apartment and that it was a mistake on their end. So when I explained to them that I just canceled where I was moving to because of what they promised me, after they gave me multiple confirmations that I was good, they pretty much told me I was screwed and to figure it out. I even talked to the property manager here and he told me I was screwed as well, and that it’s pretty much not their fault for the miscommunication. I noticed that there were four units open with my same floor plan, so I said what if I just renew my lease and move into one of those because of what your office told me? Well he told me no, I would have to reapply as if I’ve never lived here. And that is only half of what I’ve dealt with with these people, they demand the most, but then won’t even give you a slight benefit of the doubt when you live here. They overcharge for a crappy built apartment and they don’t accommodate their residents at all after you sign your lease. I highly recommend you look somewhere else. I have spoken to two of my neighbors near me as well, and that’s why both of them moved out. Once you live here you’ll get it, so just avoid living here."

"I own a house nearby and the apartments seem nice and quiet but the residents who walk their dogs on the city path behind don’t clean up after their dogs and as a result the quarter mile of pathway outside the back gate is a literal shvt show. The place is starting to stink. It’s a health hazard for both humans and canines. Do better. Update: I see the bags and waste buckets just inside the gate; things might improve out on this popular walking path."

"Please look at recent reviews. The only reason this place has any stars, are from the past/the pool. Management is now awful. They closed their office, unless you schedule an apt because they don’t want to acknowledge any issues. They do not clean the pool. The hot tubs are ALWAYS broken. Gates never work. Let any and everyone into the pool area. Gate codes don’t work. They restricted people from commenting on their community app because they didn’t want others to see the constant problems. I think it’s clear I could keep going. Been here 5 years, steady decline. Be prepared to have your car broken into."

"This place is awesome. Very nice apartments, pretty quiet (by apartment standards), it feels safe, maintenance is quick and management responds fast! I had started to get a bug problem and when I had asked about it, I was quickly met with pest control. And after the first time didn’t work, they helped and sent them again, which got rid of the problem! My only gripe is the price. But having this type of quality nowadays is rare."

"I would say my experience was 100% except for one issue the was resolved by me moving to a different apartment . That manager who is not there anymore. Facilities are well taken care of. Maintenance is excellent. Best part was the staff in the office. Triana, Joshua, Nuttamon, Tiffany and Dyana were so accommodating, professional and caring. Would definitely consider moving back there in the future. Place is very nice but a little expensive."