Sonesta ES Suites Tempe

"My family and I stayed here for 3 nights. Management is very helpful an kind. Rooms are very spacious. But we did run into several problems. The whole 3 night's we were there, there was no maid services, Floors were sticky, dishes had lots of residue, our room was to far to catch the wifi range, there were no kids movies or channels available. Only 1 out of the 3 tvs in our room worked. Our main problem was being charged an extra 250 cleaning fee over a carpet stain that was there already but since I had 3 children they automatically assumed we did it. Other employees besides the Management were very snappy and rude. Overall I'd give this a 2 star rating and would recommend you look into a more "family" friendly hotel."

"Staff is very nice and they are accommodating! The only con so far, parking spots are narrow, and the lot is smallish. This is a fantastic location, across from a mall, many food options near by. Close to freeways."

"Pros: Other than my triple billing deposit issue, the staff were helpful with more towels or toilet paper and check in was relatively quick and easy. The two-room suite with two bathrooms and a kitchen was nice and a much better value than some regular two-queen hotel rooms one would normally get for a party of three or four. Had a small amount of vendor type food (mini pizzas, sodas, waters, candy, and other snacks) in coolers or shelves like a mini convenience store you can purchase. Relatively quiet and peaceful, other than nearby main arterial road noise, which wasn't too bad. Breakfast was okay, had a dining area to sit at and had better food than some continental breakfast some places have While the suite was a bit outdated, the full kitchen, while small, was nice, especially with the counter and barstools and the beds were large and comfortable in both bedrooms. Bathrooms were small, but adequate with full showers and vanities. Lots of parking available, typically in front of building you were staying at, though they charge $5 a day, which I found odd due to the large amount of parking availability. Regular patrol by security of the grounds was nice and definitely made the area feel safer. I didn't need to use the amenities, but from my understanding it had a fitness center, laundry, and internet/desk station to print things out at. Cons: The one central area thermostat in the suite was fixed on 72, and no way to change it--which was annoying because it was either too hot or too cold. There was no option for in-between. While it wasn't needed for this particular stay, I did check the sofa-bed 'bed' in the living room, and it was in really bad shape, nor were there any blankets, pillows or sheets for it--just an old thin mattress that had old spills and food particles all over it. It might be okay for small kids, but wouldn't have worked for teenagers or adults at all. Loud road noise, sirens, police patrolling a lot, since it is off two major intersections. Coming from a big city it didn't bother me too much since I'm used to it, but for others it might be too loud. While the French doors in one of the suite's rooms looked nice, they were impractical with the frosted glass, and let all kinds of light from main living area and kitchen into the room at night. Pack a set of eye masks. Unable to use wood fireplace due to local ordinance. Instead of replacing/converting them with a decorative gas one or a radiant heat one, they just left them empty. One of the bathrooms toilet paper roll holders was completely broken off from the wall, and just lying on the ground. Triple charged me for my deposit. Twice on one debit card I pre-paid the room for originally when booked months before, and then of course on the actual credit card I provided them for the deposit. Took $300 instead of the $100 basically, and then stated they couldn't do anything until after the stay, so it took 3 days after my stay to get all that money back. I literally had to ask them to delete my debit card from their systems so they would stop charging it over and over. In summary: If you are looking for a solid suite that is better than a lot of regular hotel rooms and more like a condo for a stay of 2-4 in your party, this may fit the bill. The biggest downside is you will want to watch your payment accounts to be sure you aren't double, or triple billed for your deposit. For this, I gave this stay and experience a solid three stars, but the lack of concern or resolution by staff regarding the triple billing of the deposit during my stay is what kept me from giving a solid four stars or higher, and is the one big reason I would be a little hesitant to stay again, as was the broken bathroom toilet paper holder, though that was minor but I expect better service resolutions with billing issues and non-broken items in my suite from the $300+ I spent each night for the two bdrm suite."

"Our team was in town for a Soccer tournament, a stay a play. The reviews I read previous to booking were much better than the reviews in the last few months. Maybe there has been a change in staff but it has clearly gone down hill. Out of the 10 rooms we had booked; all but one had an issue. Our room was relatively minor; black mold on the shower curtain, backed up/ non draining bathroom sink/ and bathroom vent covered with dust. I would also say the vacuuming was not done with great care nor attention to detail. It took me asking three times to have my shower curtain changed, and the vent was never cleaned. The sink however was unclogged after one ask. There was a lot to be desired, especially because our date was $285 a night. The prices were hiked up because it was a long weekend. Location is good. Entertainment and food options close by. Easy on/off the interstate. We also very much enjoyed the pool. The trip left me feeling meh… we totally overpaid for what we received."

"This place has been recommended by our sport travel team - what were they thinking? Awful place - everyone from our team left after seeing it. We found another accommodation and left immediately after seeing the room. We have been charged penalty for the first night nevertheless. Then, we have been charged AGAIN for the entire booked period! We contacted the hotel many times, have been promised the refund in the process but still didn’t get the money back. The manager is either unavailable or hangs up. It’s hard to believe this kind of behavior is allowed by the company. Sonesta customer care is still ‘investigating’. Very frustrating and disappointing, considering the charge should never happen."