Sonesta Select Tempe Downtown

"I stayed at this hotel 3/14 - 3/17/24 for a soccer tournament. I reserved a room with a king bed and pull up bed for 3 persons. At the check in, the room did not have enough towels for 3 gests. Did not have bed sheets, blanket and pillow for the pull up bed. In addition, the bath sink was completely clogged and was only fixed next day. Our room was not cleaned next day because the plumber was working on the bathroom. Never again!"

"I stayed here on March 2-3rd. Staff was very friendly and helpful. We were able to check in early upon request. Room was clean and quiet. I had forgotten my purse in the room after checking out. I called the front desk staff who then immediately called housekeeping to go find it. They held onto my purse until I was able to pick it up. The staff here are amazing!"

"Final Edit: Upgraded to 3 stars after my stay. Would have been 4.5 if not for the hassle of nearly losing my reservation. Don't make reservations if you can't honor them. Edit 2/21/24: Upgraded from 1 star to 2 because after contacting corporate yesterday, I received another email today saying that they can honor my reservation. 2 stars is the max I'm willing to go at this point as I shouldn't have to contact corporate to have a reservation honored. If reservations aren't honored then what is the point of having them? Details: I booked a room at this location back on 11/16/23 (3 months ago) for this coming Friday 2/23/24 to stay at while attending the Innings Festival at Tempe Beach Park happening that weekend and within walking distance. I booked 3 months in advance to ensure I would have a room come festival time and not have to try to find something last minute. I received an email from the Director of Sales for this location today, 2/20/24, telling me they are moving my reservation to the Chandler location because THEY overbooked. The fact that they waited until 3 days before the festival to let me know is unacceptable. They have now left me with no options within walking distance of the venue and completely ruining the plans my wife and I had for the weekend."

"Came here for youth soccer tournament. One week before arriving the hotel canceled a third of all our teams reservations which were made over three months prior (only notifying a couple of them via email - the others had no notice). Breakfast was supposedly included (an essential part of getting kids ready for soccer) but was the most skimpy and lame hotel breakfast I have ever seen (in 30 plus years of traveling). The hotel staff were nice and the location is great. Obviously never coming back."

"I recently had the pleasure of staying at this hotel during a conference, and overall, my experience was quite positive. The hotel had several strengths that made my stay comfortable and enjoyable. First and foremost, the hotel's amenities and the room itself were in excellent condition. The room was spacious, well-furnished, and provided a comfortable environment for relaxation after a long day at the conference. The bed was particularly comfortable, ensuring a good night's sleep. One notable aspect that I truly appreciated was the availability of free printing and computers. This feature made it incredibly convenient for me to take care of last-minute conference-related tasks without any additional hassle. The hotel staff was friendly and accommodating, and I appreciated their prompt response to any requests I had. However, there was one slight hiccup during my stay. When I requested housekeeping after returning from a long day at the conference, the room wasn't ready as expected. I had to wait for a little while before it was serviced. While this was a minor inconvenience, I was pleased to see that the hotel staff immediately addressed the situation and ensured the room was cleaned to my satisfaction. In summary, this hotel provided a comfortable and pleasant stay, with the only minor issue being a brief delay in housekeeping. The staff's quick response, the excellent room conditions, and the availability of free printing and computers more than made up for this minor hiccup, making it a viable choice for future conference stays."