Sonesta Simply Suites Phoenix Tempe

"Rough. I get this is a Pet friendly hotel but you shouldn’t be able to smell it the moment you walk in. This place is beat up. Ripped carpet and everything seemed sticky. The room didn’t feel clean. We were in town for a wedding and lots of guests stayed at this hotel. Many of us felt the same about the condition of the hotel. Gave motel vibes and just was overall disappointing. The staff were excellent, however. And they tried their best to accommodate."

"Would NOT stay here again. We ended up leaving before the second night because we were concerned about safety. Our room was on the bottom floor, which faces the parking lot/pool. You can easily walk up to our windows from the street. The windows DID NOT HAVE LOCKS meaning you could easily open them from the outside, and they fully opened. Meaning a full grown person could easily walk in and out of our hotel room via the window. Apart from the room being dirty- towels actively dirty (not just stained but recently used), the couch having … crusty spots all over it… the overwhelming smell of mildew, the chewed gum in the air vent… the main issue was the safety concern that you could open the windows from the street! Hotel did not help to solve this problem. My husband even asked the front desk for just a stick to put in the window or something, but no help was offered. Would not recommend this place to anyone as this is a clear safety issue and was not taken seriously. Staff untrained to deal with problems - directed us to speak with management who was never onsite. Hotel was sold out so could not be relocated to another room, which is understandable, however at minimum they should be able to provide a block of wood or something to secure their own broken windows. It was a hassle to even get a refund just for the second night - spent hours on the phone between corporate Sonesta, hotel management, and Chase."

"Rooms were equal to super 8, dispenser in shower didn't work properly. I have stayed at budget hotels before this is nothing special. For the price I would recommend staying at a different location. Many hotels for the price include parking for free, breakfast, coffee in the room. This one does not provide any of those things. Note the night clerk did a great job."

"I really liked the room at Sonesta. While it is a stretch to call it a suite, it had a full-sized refrigerator, a burner for cooking, and a nice microwave oven. It also had a soft lounge chair, which many rooms nowadays seem to lack. The was ample desk/table space and the TV and TV remote worked. The staff was friendly as well. The one drawback IMHO was that checkout time is 11 am and they charge you 40 bucks - at least in my case - if you overstay. One more thing. They charge $5/day for parking. Although I understand Sonesta needs to be profitable, and perhaps this is the future of this class of motels, this a la Carter pricing model is reminiscent of the airlines nowadays, and is something nobody - myself included - seems to like."

"I don't usually post hotel reviews but I just have to post this one. 1st, the customer service was great. The outside was clean and well maintained and the interior office was nicely decorated. The clerk was phenomenal. I've stayed in some expensive hotel rooms but out of every hotel I've stayed in this was by far the best. Not only was it pet friendly, they had a small stove top with a kitchen sink and a fridge and freezer. It even had an ice maker in it. No other hotel I've stayed in has had that. The room was clean, bathroom large and had a bathtub as well which was nice. I stayed on the 1st floor and didn't get a lot of weirdos in the night. My one issue was no screen on the window. Other than that it was amazing and I 10/10 recommend. Even the dogs loved the comfort of it"