Mesa Spirit RV Resort

"Not sure where to begin. Every part of it was bad. We pulled in to have a gentleman take us to our RV space in the middle of Park models. Showed us the power supply and left. These areas were so small yet there was an entirely different area with nothing but RVs and well over 50 open spaces that could handled a rig that’s 45 feet like ours. It took us 30 minutes to get in this little hole. even the owners of the park models on all sides said they always do this and they don’t understand why. There’s so many spaces that can accommodate our rigs. Why would they put a large rig in a small spot allowing for hazard. I then went to the front desk the next morning to make sure they got my AAA/Sam’s discount. Because my daughter and my husband were on the reservation, they assured me I would get the credit the next day after my husband and daughter finished filling out paperwork. Once registration paperwork was finished, then said it’s too late you’re not getting your credits because the spot is already paid for. The first time I went in there I overheard the conversation in front of me and the poor treatment they treated this lady. I thought for sure she had it coming. only until I was the next one up and they treated me like garbage and zero customer service skills the way they talk down to me. They challenged everything I said. The friendlier I got the worst they were. The trash is on the opposite end of the resort, where you have to drive to each day to dispose of. Concrete next to our space was in crumbles. When my daughter booked reservations they asked the age and how many people. She has three children and listed that in advance. When she showed up, she was told she would have to leave as children were not welcome. They should’ve caught this in the reservation information weeks in advance.. Then they proceeded to tell her they will let us stay for the weekend, but after that, we will not be welcomed back. These are “their exact words. Customer service!! Sometimes it’s not what you say it’s how you say it . Don’t walk run. Worse experience ever."

"It asks for a rating for rooms, but we travel in an rv and don't rent rooms or trailers. It's very difficult to get someone to answer the phone here to make your reservation. That's my 1st issue with this place. It's also cliqueish. If you're not an annual resident or a seasonal resident, it is very hard to be able to get involved with the games and gatherings. The pool areas and common areas are very nice and clean. They try to keep the dog parks up, but they all stink terribly. Not kid friendly, not a hotel."

"We returned with our newer trailer since the last time they discriminated against our older motorhome which was in better shape then many of the other ones we seen on sites this visit and our last visit. We are still wondering why we choose this resort. They make you jump through hoops to register, wanting so much of our information, more than any other resort we have stayed in all of our 20+ travel years. They charge $30 for checking in a hour early. They are NOT accommodating with Thousand Trails members but go to the extreme with their long termers. The sites are so close to one another, we are not that long but are wide because we have slides on both sides with one of them being a super slide, so we had issues with the sites they assigned to us. When we suggested a few that we had seen that we would fit nicely in, they blew me off and said those are ONLY for our long termers. The pedestals are in very strange places and make it hard to hook up without loads of extra accessories, which we have but is not the point. The power at our site was low, as well as the water pressure. Several of our long term neighbors allowed their dogs to wander off leash and then would scream at them to come back, one of them was a pit bull left outside alone. We were told by security and office staff that we would be able to have our slide over the next site and they would not put anyone in that site, but instead one of our neighbors constantly parked their vehicles right next to our slide. We advised security and the office several times but nothing was ever done about any of it."

"It was nice to be in Mesa again but the RV park is old. Old park models/trailers. The streets are narrow and don’t follow any set pattern. Park needs an update in all areas! Quite expensive to stay in this park too. Get there before 4 pm or you won’t be able to get your site till the next day. Quite an archaic system!"

"RV park. Front desk staff was friendly. Price was good value for the setup. Would stop again if needed, but it would not be a destination on our itinerary. We are 45 feet long. They did have a pull-through spot. Full hook-ups."