Courtyard by Marriott Phoenix Mesa

"I just checked into my hotel after having to drive over 30min from the airport. When I arrived I was informed that my reservation was switched from a king size bed to a double bed. I questioned how could you do this without making me aware. The representative told me, "well due to your bonvoy rewards status nothing is final and reservatiins are subject to change". I stated no one emails or calls to notify customers of these changes anymore or do I need a certain bonvoy status to be given a little customer service or decency. I have been a marriott customer for over 25 years. This is outrageous. I am traveling more for work. Maybe now I should start giving hilton my business based on this experience. The marriott hotels themselves are not changing at all in the last 26 years but their hospitality and questionable policies and bonvoy rewards etc definitely is and not for the better. My greeting at the front desk by the representative could have had a bit more energy and warm welcome."

"Be careful, they don't honor your reservation booking. We booked a room directly with the sales manager that was a part of a room block for a convention. We booked a king room and the sales manager said there were plenty available. When we arrived for our stay, we checked in, went to our room, and saw they put us in a two queen room. We went back down to the desk and were told they were sold out of king rooms and had to move us. We explained that we booked as a part of the room block and were told at that time king rooms were available. All they were able to say is they were sold out of kings and had to move us."

"(We are platinum members) We booked a 2 night stay and paid full. When we came to check in they overbooked our room. They sent us away and told us to try again tomorrow night. The night comes and they want us to pay more for another room.... Then they call the police on us because we are asking for a manager's number. I'm trying to understand how we could have better avoided this situation. Be aware when booking at this location."

"Room was clean. Bed was comfortable. Just because you want convenience of not leaving the hotel you don't need to rob people on prices at the house store. Prices are ridiculous."

"I don’t feel this place lives up to the Marriott standards. The room was clean and beds somewhat comfortable. The bathroom toilet handle kept getting stuck and the sink was always splashing water everywhere, simple things that just weren’t looked after. The pool is somewhat clean and the hot tub not hot at all. They have the front desk person doing maintenance and plumbing. Shows you how much they care about their employees. They charged us for food we didn’t even order. To top it all off I left several pieces of clothing in the closet and the manager simply said they didn’t find anything, according to the cleaners. Didn’t even bother to look herself or follow up with me. 3 stars is being generous. Disappointed in the service provided. One big bright spot is the guy working at night, name starts with a ‘K‘ I think. Super friendly and helpful guy."