Aloft Tempe

"Lobby and rooms are nice, modern and clean. Location feels safe but is loud from airplanes overhead and freeway close by. They provide earplugs but it was still hard for me to sleep. The beds are comfortable though!"

"Initially I had a problem with the corporate card on file vs what was allowed to be charged. So I had to eat this business trip with my personal funds (but not letting that cloud my judgment). I think the hotel is an above average experience for the brand. They are putting in the extra effort for elites with the welcome gift, have a stunning outdoor area (with pool and fire pit). Although I didn’t use the fire pit, it was really nice to see it from my room. Location is really great and there is a really long path along the river if you are a runner, walker, biker, etc. The only negative that comes to mind is the shower head was very clogged from dirt and seemed to spray everywhere but on you, but that should be an easy fix for them. Aside from the shower head being clogged, I’m glad they use good shower heads with enough nozzles to give you a good experience. I would stay again."

"I recently stayed at this hotel (March 2024) and all I can say was WOW. We had some challenges but the front end manager Steve went above and beyond in making sure that he addressed every one of our issues. Coming from a sales position myself I know how important customer service is and he completely gets it ! Bravo"

"Exceptional hospitality from both the welcome/check in staff and any workers I interacted with here. They made me feel valued as a Marriott customer and were very friendly. The location is excellent and the rooms are nice. There are LOTS of good grab and go food and drink options as well as an actual cooked to order breakfast. Whoever is managing this place at the current time is doing a great job training and/or hiring good employees. My only 2 complaints would be that while the pillows are some sort of down/feather they collapse immediately. Virtually zero support and they get flat. Even doubling them up I had a difficult time getting comfortable. And depending on the time of the day there is a decent volume of plane traffic so depending where your room is it might be a little noisy. Otherwise a great place and also they have a cool bar / lounge area and tons of quick eat restaurants walkable from the property. Ample free parking too."

"I think this location and premises deserve a solid 4 stars. When we checked in and out last week, the process was smooth and easy. 5 star customer service. The night we stayed passing thru Phoenix/Tempe, there was a lot of noise down the hall from other guest(s) and the walls are paper thin. I was wondering why ear plugs were given on our beds, and quickly found out that was one reason. I didn't hear any airplanes fly by, however. The room was spacious and clean - the only couple of maintenance issues we had was the mirrored bathroom door was shattered and the bathroom sink had some sort of adhesive tape wrapped around the base and it was just unsightly. We traveled with our small dog, and the pet fee is reasonable ($50). Food wise there is an In N' Out and Starbucks are just across the street. When I filled out the customer service survey, the manager sent me an email thanking me for my input and time which I appreciated. I would stay here again on another visit but ask for a different floor that may not get as much foot/noise traffic from other guests."