Volkswagen Avondale Service Department

"Review of Larry H. Miller Volkswagen of Avondale Service Department I recently visited the Larry H. Miller Volkswagen of Avondale service department and interacted with Barbara Haley on two different occasions. Both times, I felt her body language and tone of voice were dismissive and lacked patience. I understand that not everyone might know certain details about car service – for instance, I was unaware that if you get a nail in the tire after purchasing a Volkswagen, the dealership won’t patch it for you. When I approached Barbara with my concern, her response made it seem as if this should have been common knowledge, which I found off-putting. Contrastingly, my interactions with other staff members were much more pleasant. They displayed a higher level of patience and understanding. I just purchased a Volkswagen from this location, but my experiences with Barbara make me hesitant about returning for future services. I recognize she’s been with the dealership for 25 years, and perhaps she’s seen it all, but a little patience and courtesy can go a long way in ensuring customer satisfaction."

"I've been with VW for several years now. Their customer service department has gotten better over the years. This oil change was the best experience. They scheduled me super quick, I was able to use the early bird drop off, they called me once they got to my car to verify the services and called just a couple hours later to confirm it was done. I was sure my breaks were bad but they checked and they were still good. That's an expense I wasn't prepared for so glad they checked it while in there and they were good."

"When I called to make an appointment they were very helpful in fitting me in at the earliest convenience. Even though they told me it would take 3 days for the maintenance it needed, they finished with my car by the next day after letting them know I came from out of town. They are always very friendly and informative and I would come back to them again."

"I don't think anyone likes taking their car in for any repairs. 4100.00 later it's back on the road. Having said that I found the staff Angel and Mike to be top notch and the repairs were done by trained service professionals. Parts were in stock and 3 days later the car was ready to go. Through the process Mike was super attentive, answered messages quickly. I felt like I was important. I had my wife pick up the car and Mike was super friendly and she said it felt like she was talking to a favorite uncle. She felt like he cared about the car. I was impressed by the amount of integrity Mike exhibits we had a tire issue Mike suggested new tires at the dealership. 997.00 when I told him I had them under warranty at Discount he advised taking the car to them.but not before looking at each tire to make sure they were safe for traveling on. Saving me about 475.00 on a new set. Thank you for hiring such a caring person. When I need my oil change next time I will be back in."

"The oil change I scheduled to 4 hours instead of the quoted 2 but Jeremy was kind enough to keep me informed, check up on me, offer me a ride to get lunch, something to drink and vehemently apologized for such a long delay. So despite the long wait, their customer service was quite attentive and he did give me a discount on the parts I had purchased in addition to the oil change. So I was very satisfied with my overall experience."