Albert Lee Appliance

"Recently I went to the Lynnwood store for some help in ordering a broken knob on our Fisher & Paykel range. I hadn't purchased the range from Albert Lee, it came with the new house we had purchased. Still, after explaining the situation to Aaron Lynch, he quickly took down my info and ordered a replacement for delivery directly to my house at no cost to me. Furthermore, he helped me with troubleshooting a noisy refrigerator, the result is that my fridge became much quieter, nearly silent. This was my second visit to this store, the first time in search of a low cost dishwasher. On that visit a different salesperson showed me what they had to offer and gave me helpful advice on what to look for...no hard sell. Albert Lee will be my first stop next time I'm in the market for an appliance."

"A healthy Dose of Attitude Included With Delivery - We purchased a refrigerator, drawer microwave and wine refrigerator and both the sales process and products were great. The issue came with the delivery of the appliances. Knowing that we have a unique delivery situation, I made advance arrangements with dispatch. The driver (Justin) was clearly annoyed at the situation and let me know that if the appliances were damaged in the transfer process, that it was all on me and that his paycheck wasn't going to get docked for this. He required me to sign a release for damage, even though I had been assured by the sales team that Albert Lee would maintain liability for damage until installation. Justin's attitude persisted as he chastised me for having installed a shut-off valve on the 1/4" copper supply line to the refrigerator. He proceeded to cut off the valve without turning off the water and spewed water onto and beneath my brand new floating floor and cabinets. After we turned off the water and mopped up the mess, he went on to blame us for not having turned off the water. After all this, he balked at taking away the packing for the microwave and wine refrigerator, since we had not paid for those to be installed. The Dispatch manager was advised of the situation but did not respond."

"This was our first purchase at an Albert Lee and we were not expecting to walk out purchasing a new dishwasher. We simple went in to just look and touch to figure out what brand to go towards. Lindsey was the best sales associate we have work with anywhere. She gave us all the right information and space to decide on our own. No pushing, no hovering, and easy to talk to. With my personality, if anyone ever tries to push a product on me I will automatically check out and not buy no matter how good the deal is or how well known the brand is. So well done to Lindsey for treating us like real humans that want the right information to make the right choses for ourselves. We look forward to doing business again and stopping there first."

"I deeply regret having trusted Albert Lee Appliance with my dishwasher purchase. The installers lied and tricked me into signing for a machine they had not fully installed. The store claims they have no control over the 3rd party installation outfit THEY HIRED to install the machine. I'm sorry I signed for this machine. I knew I didn't like it when they ran an empty load with it jutting out from the cabinets. Albert Lee won't take it back. They apparently would rather have an unhappy customer. The installers said the cabinet edge needed a slight modification for the machine to fit, to call their cell phone when that was done, and they would come back and finish the job. It's been done and they have been ghosting me for two days now. I wish I had trusted my gut and forced the installers to take it back. Shopping at Albert Lee has been a miserable experience."