Kohl's

"Late morning on a weekend, schedule was tight and time short. Locating the items I was seeking was easy, quick and without any issue. Check-out was 1-2-3 done, including bagging the product. Two check-out stations were open, traffic was light and I would estimate my time in store as 10-12 minutes, yes it was early, but there was customer traffic. Nice job!"

"A few weeks ago, during what should have been a straightforward Amazon return process, after exchanging pleasantries with an employee and handing her my contact information, I unexpectedly received a verbal warning from loss prevention, banning me from returning to the store. This unjust action left me confused and unwelcome from the outset. Later that day, after receiving text messages from the employee, we had a respectful communication where nothing negative was exchanged. The employee reassured me that there was no cause for concern and that security was merely acting out of precaution. However, despite our efforts to clarify the situation, it continued to be misconstrued and escalated unnecessarily, particularly by the actions of a young man in loss prevention. It's deeply infuriating to see a minor misunderstanding being blown out of proportion, leading to unwarranted scrutiny and frustration. In an attempt to rectify the situation, I spoke with an individual who was identified to me as the store manager but later discovered not to be. She acknowledged the misunderstanding and agreed that it was a miscommunication, leading me to believe the matter was resolved. I even went as far as hand-delivering a thank-you letter to the store, expressing my appreciation for her understanding. However, my hopes for a resolution were dashed when I returned to the store and faced harassment once again from the same young man in loss prevention. Frustrated and feeling powerless, I reached out to Kohl's and requested to speak with the store manager for assistance and was given to Sterling, who requested that I wait a week. After a week, I called and requested an email from the store manager to initiate documented communication. He replied to my email and assured me of my ability to return to the store. Armed with this assurance, six days later, I made my way to Kohl's only to be met with hostility, threats of police involvement, and accusations of trespassing from the shift manager, Julie. I attempted to resolve the situation amicably by presenting the email exchange that had reassured me of my ability to return to the store. However, rather than addressing the issue constructively, her behavior was confrontational and hostile. After insisting that she review the email displayed on my phone, she made a call on her radio, walked away, and appeared as if she had a conversation with the store manager on her phone. Julie returned and reluctantly proceeded with processing my returns but imposed unnecessary restrictions. She explicitly stated, "Let me be very clear with you. You are to have these returns done, and then you are to leave immediately as per Sterling," further exacerbating the hostile environment. I replied calmy, "My intentions were to make these returns and leave." She immediately smiled wide and gritted her teeth while starting to say, "You know what.."but stopped herself. Later that evening, I received an unexpected email from the store manager retracting his previous email and informing me that I was no longer allowed in the store. This sudden reversal of his decision, coupled with the hostile encounters with the shift manager. My experience at Kohl's was nothing short of a nightmare, marred by irresponsible management and hostile treatment. I urge the administrative management team to take immediate action to address these issues and prioritize the well-being and rights of their customers. I will note that Sterling told me that he has the right to refuse service to me. Be that as it may, I served 8 years in the Air Force, declarated and honorably discharged. I fought for our country and for the people of our country to have that right to refuse service to veterans like myself."

"Large store with large sections and actually competitive pricing"

"I originally went to Kohls as I had a couple Amazon returns. Madisyn was extremely helpful and sweet. She also made me feel confident that my returns would be handled properly because she is very professional. I purchased a couple of items on the way out of the store and checked out with Kylie. She also was very sweet and helpful with directing me to where the returns are processed when I first walked in."

"Kohls is a great resource for all sorts of home goods and furnishings. Beyond the normally excellent selection, they have regular, and steep discounts on quality products. Don't expect to have to replace anything you get here within the year!"