Firestone Complete Auto Care

"As I give them the least rating offered I must stress the staff is very pleasant. My dissatisfaction is it took more than two hours to find out they couldn't repair my slow leaking tire. Some of it is short staff and other is no quality assessment in place. No business wants two plus hours downtime on their payroll, shouldn't you want the same for your customer? I ended up leaving with the same problem I arrived with. Full disclosure, they did not charge me but I'd rather have the two hours back."

"The store manager took great care of me. Because this was the second set of tires I've had to purchase recently, and my budget is very tight, he worked with me to give me the best deal he could."

"After my car was done I drove off and about 10 minutes later it started acting up. Steve at the Lacey Wa location kept the door open for me after closing to comfort me and tell me they would get it fixed. The next day they had replaced the spark plug that blew free of charge since it was why my car was there in the first place and it was a bad plug to begin with. I was impressed by the compassion and helpfulness of the staff and the care they took to make things right. I’d give them higher score if I could and my car will always be going to that fire stone location!!!"

"I went in for an inspection of my car. I wanted to see if my car was needing an alignment. It did a few hours for them to look since I dropped my car off instead of waiting. However, once it was done the guy there was friendly and to the point. He told me my toe (part of the cars suspension) angle is out of specification but everything else is fine. No up selling or anything! I’ll be coming back for small repairs."

"Used to be a great place to go. Absolutely trash now. Had them put on a new set of wheels and tires scratched both my car and the stock wheels. Went to them for an oil change a few months later and with an appointment that I was early for it still took them 2 hours to change the oil. No they were not busy. They are just lazy and spent the time complaining and cursing in the bays. Never going back after today."