FedEx Ground

"For the past year we haven't been getting packages delivered because "somewhere" in our account it says we've moved. We have not moved, our address is correct. I've had to drive to the warehouse multiple times to get packages (1-hour round trip), I've created an online account to verify my address and put in delivery notes, I've talked to customer service every single time I've had a package not delivered with no resolution. I couldn't think less of a business at this point."

"My package is lost and nobody has reached out to me. Hate to be this guy but it would be great to have somebody reach out. Update: package was never found. Still says out for delivery. Nobody contacted me like they were supposed to. I had to call back 3 times. Luckily the company that sells the item was willing to resend the package.... Terrible service. Oh not to mention another package was lost in this facility. Might want to take a look at cameras to see who is stealing peoples things."

"Fedex Ground is by far the worst delivery company ever. We have a business, with security cameras, three time now the drive pulls into our lot then turns around a leaves. On camera 3 times, less than 14 seconds in our lot during business hours. Claims business is closed. This lazy POS driver just cost Fedex a good account. Want a real company ship UPS, Speedy, DHL hell strap it to a turtles back it will get to your destination faster than with fedex!"

"Shipping Nightmare. I can't even put into words how big of a let down this hub has been, but I'm going to try. I ordered 4 wheels a couple weeks ago from a company who decided to use FedEx as their shipper. To my surprise, the wheels landed in Madison and were out for delivery after 3 days. I couldn't believe it. The day they were suppose to be delivered, an "operational delay" occurred. Ok fine. 1 day isn't bad. Next day..out for delivery..8pm rolls around. Wheels never show up and it's another operational delay. I opened a case which was absolutely useless and apparently they lost FOUR FIFTY POUND WHEELS! After dealing with expensive lost packages for 7 days. They finally found them and were out for delivery (nobody notified me that they found them, I had to check the tracking). FedEx driver shows up with 4 boxes...3 boxes had my wheels in them and 1 of the boxes WASN'T EVEN MY BOX! The wrong box had my shipping label and 1 of the 4 tracking #s on it but they mislabeled it! Well I told the FedEx driver I'm not accepting the package that is clearly not mine, so he took it back on the truck. The problem is he SCANNED the box that he took back with him so now all 4 wheels show they have been delivered. So now I'm stuck with 3 wheels, 1 missing wheel, and a useless call center that cannot help me at all. The company that sold me the wheels aren't going to do anything about the missing wheel. This has been a nightmare through and through. Nobody at FedEx cares about the customer or their packages. In the picture attached, the box that I'd circled red is the mislabeled box that they labeled as my 4th wheel. The box to the left is what the other 3 came in. Absolutely unbelievable."

"“this fedex is not open to the public” - WTH kind of S!&* is this?? I ordered something 12/3/21 and they said my package would be at my home 12/21/21. Every day since 12/21 I have tracked my package and it says the following day, the following day.. Today is now Christmas Eve (12/24/21) and no package. I have called FedEx customer support line; they are no help. This place needs an internal look into. I called on 12/23 and they said my package would be delivered by the end of the day, and they PROMISE AND GUARANTEED my package would arrive before Christmas… yet here we are… CHRISTMAS EVE and no package. My package is still at Manufacturer Drive. This is a wild goose chase and I am filing a formal complaint. I am not even able to pick up my package. Over 400.00 and this is what this company does. Totally not worth even 1 star. **UPDATE** I never got my package, it was so damaged that they ended up having to deliver it back to shipper and told me to contact them. How does that even happen? Damaged on January 5…. Sad. Just sad."