U-Haul Moving & Storage of W Towne 522 West Platte Drive, Madison, WI 53719

"Worst possible experience trying to pick up a Truck without human contact. U-HAUL has no idea how to design a user friendly process, nothing is explained and no pre-work steps are provided to help you. Avoid."

"I just had a terrible experience with my first rental truck at this location. I reserved few days prior, and then during my pickup I was informed by the staff that my truck has had a battery issue but he guaranteed it's working fine even though I kindly asked him for a replacement. What is this?! No communication at all about this before the pick-up date? U-Haul does not fully inspect and fix any issue of return trucks even though they are aware of it? Guess what happens after I drive it home and park, it died! I had to reach out to U-Haul roadside assistance and waited over an hour for AAA to arrive. The technician only jump-started my truck and didn't even have a tool to test the battery. Fortunately I have my own battery tester and showed him that the test result suggests to replace the battery, and fortunately I told his manager about the situation before the service is dispatched, otherwise the technican wouldn't have the faulty battery swapped out that easily. What a nightmare to go through all these on a cold winter night. Do you really care about your business?"

"I had a reservation in advance for about a week, and when I came in to check in for my U-Haul, the internet was down and I had to drive out of my way to another uhaul place so I could pick up a truck because I was only moving that day. I understand you guys couldn’t pull up anything on the computer on your end, but I feel like there could have been some sort of solution. Also, I should have been informed in advanced that the internet was down before making my trip there. You could have maybe took my information and gave me the truck so I didn’t have to inconveniently drive 20 minutes to another uhaul. And then I had to use that uhaul to store all of my stuff at the platte location and drive it back to its original place. Just overall unsatisfactory"

"I had a great experience with Andy and the folks at West Towne Uhaul. A short-notice mid-week rental to pick up some gym gear. I called, they had a van available for me next day, I reserved. Next morning, I called to bump my pickup time up. No problem! I returned a clean van with the proper amount of fuel (I don't love trying to hit a random amount of fuel upon return, Uhaul corporate suite) and received no additional charges. Thanks, Uhaul team - it won't be the last time."

"It took 40 minutes to get into our uhaul the morning of our rental at 6 am. We got access to the uhaul at 6:40 and the battery was dead so we were unable to take the uhaul until the building opened at 7 am. This was a large frustration as I would not have selected mobile pick up if I had known how long it would take to get into the rental. There was also a huge problem of the app freezing out and re-starting the pick up process multiple times. I would never recommend picking up via mobile ever. Employee was helpful, but he seemed to be under lots of stress and overworked."