The UPS Store

"I have been going to This store for over 15 years and have always had remarkable professional service. Professional print to shipping and everything else, business related, in between."

"The person who assisted me was very kind and professional. She walked me through the process so I understood. The price to send that box was a good fair price."

"I came here to return 2 Amazon packages recently. A man at the back of the store immediately started using hand gestures and pointed to the kiosk at the front of the store. No words, just frantic hand gestures like I was not supposed to enter into the store any farther than the kiosk. I had never used a kiosk like this before and there were a list of instructions to read before starting the return. A line had immediately formed behind me after entering the store, and I didn’t want to waste time learning something from scratch while people watched me waiting in line with their packages, so I asked the front desk if they would do my returns at the desk. The woman said “I guess I can do them- I normally get paid to just stand here” Why make a customer feel bad when they’re asking for genuine help? I felt like such an idiot and nuisance in this place despite doing nothing wrong, just asking for help. I’m not coming back here to ever do an Amazon return. I’ll go to Kohls where they actually help and are pleasant and efficient."

"I came in the store with my mother today it was right away in the morning to return some Amazon packages. There was quite a lot of stuff and we had some questions so we went up to the front The man at the front seemed very displeased that we were asking for help. Instead of using the kiosk made remarks about it just genuinely was unpleasant to deal with. On our way out. A lady was coming in asking about boxes. He made a smart remark about how they have a bunch of boxes and she needs to just figure it out. She proceeds to cut her hand on one of the boxes, and he officer little to no help doesn’t even get her a paper towel just points towards them. Overall, I would say this was a very bad experience."

"New return system is not user friendly and has unclear directions as it is 100% customer based now. Will be using kohls from now on but I assume that is their intention if they switched to this lesser method. Will become just another vacant business on Madison’s east side… Response to owner: Yes that was the first red flag when I went to the counter, said why I was there and a staff member just pointed behind me with no explanation, and when I asked for help later, he was quite stern as if I hadn’t looked around for more clear instructions or if I should’ve known as if I had done it many times… very ashamed as I used this location many many times within this year alone."