Banfield Pet Hospital

"If I could I would give 0 stars, it’s terrible communication, I called them several times to find out about my dog ​​and they hung up the phone or left me on hold for more than 30 minutes. Very irresponsible. I left my dog ​​there for an appointment scheduled at 11am and they released her at almost 6pm. Absurd. They didn't really explain what she needed. The 11am receptionist is terrible and serves with zero desire to help. I'm never going back."

"You figured Banfield is a chain, so they would be in cohoots with ALL locations and submit things on your pet’s file or communicate with any other vets from any of their fellow locations, right? WRONG! At least with this location! My cat’s usual location, the one in Pacifica recently diagnosed my cat with pre diabetes a few days ago and told me to do urine sample on her for a confirmation. My cat finally peed last night(March 4th) and I was able to collect the sample using the Nosorb one time litter they provided. They told me to refrigerate it and return it WITHIN 12 hours after collecting it, anytime beyond that they said it wouldn’t be valid. However, what her primary location FAILED to tell me was that they were going to be closed from March 5th to March 7th! If her urine was going to expire in less than 12 hours, then there was no way to wait 3 days! So I went to THIS location on March 5th around 3 pm and told the lady at the desk a brief summary and asked if I could drop my cat’s sample off there. The receptionist said that she would go ask the doctor and be right back out! She comes back out and tells me they could take the sample! I asked her so they would report whatever results and either send it to her primary vet or put in on her file. She told me “Yeah! All the results and records go online where all locations can see it, so you’re good to go!” Then, HOURS later, at 7:30 pm at night(when they’re supposedly closed), they call me and tell me that they can’t take samples from pets they never seen, and that I would have to come back to pick up the sample or they discard it! I asked the lady on the phone why did y’all even take the sample, lie to me, and tell me otherwise when I was there at the desk earlier? The lady on the phone just said “Well I don’t know who you spoke to earlier, but we can’t accept it” They literally got cameras and employees who clock in for shifts and they’re telling me they don’t know who was working there at the desk of THEIR OWN HOSPITAL at 3 pm this afternoon on March 5th?!? The lady then kept telling me to call Pacifica in the morning, despite me telling her many times that they were closed for a few days and I didn’t know they were going to be, and they said urine sample needed to be turned in WITHIN 12 hours of collecting! I can’t call them if they’re closed! She kept not grasping that! I then tried asking for her boss and she told me that her boss was “out of the country”! Yeah okay! Overall a rude employee and bunch of liars who waste yours and your pet’s time here!"

"Brought our dog for a spay, and they did not give us the medicine we needed. When we called to ask and they confirmed to come pick it up bc someone had forgotten to give it, they didn’t even give us the right amount to give for the span of 5 days. When we called back the next day to ask, it took forever to get a hold of someone and they stated they would call us back to advise but still haven’t. Youd think bc they messed up, they would act with some urgency but they don’t care. Other Banfield locations aren’t as bad as this one and this one is by far the worst. Do not take your pet here unless you want more stress."

"wasn't sure whether to do one star or 2. Any who, my pup was enrolled in a Wellness plan ( approx. $1k ) and honestly she only used it maybe at the most 3xs Sadly i had to cancel not only to the useless plan but the front office staff! it takes more than 30min to get someone on the line, one time i actually went to the office and made the call hiding behind the isles and to my astonishment, i was put on hold for UNECCESSARY reason, the front desk was chit chatting, browse shopping online and texting and checking out their phones while I'm on hold for over 15min. I approached them and they had nothing to say. Apparently they need better staffing that want a J O B. What ever happened to work ethics? And while I'm writing this review I'm still on HOLD. Was going to post a pic of the front staff but I rather have them address this issue before they go to the back line of the unemployment line :( Wish i could have my money back on that useless plan, it would have been better using the LOW COST CLINICS than these expensive offices."

"They’re very kind and the vets are all having good knowledge. Trustable for sure. Unfortunately the front desk lady (not the young one) provided such a terrible service to the customers which is really disappointing and pulled the level of satisfaction fallen down totally."