Coast and Valley Properties, Inc

"Absolutely no reputable company would require you to pay an application fee before letting you view a property."

"They won't let you view a home until you pay the application fee and then once we applied they said the home we were interested had already been rented even though it still showed on their available properties for weeks. Then when we transferred our application to another property they said we didn't qualify. Although we make more than 3x the rent, credit is average and rental history is excellent. I may have not left a review if the response the owner provided would have been emailed to me when I responded to the denial of the application. I sent an email reply to Kim in 4/15 and never received a response back as to the details of the denial and the ability to use the application towards another property."

"Why accept application fees if application wouldn't be processed? How would one know? Not one single previous landlord was contacted. No notification of what even happened to the application but property is still advertised. Follow up call and the person who answered could not provide one answer to any of the questions besides, "I am not sure or I don't know".- Fees taken and couldn't get any response. Can't claim bad references because there are none, can't claim financial guidelines not met, because they are guaranteed, Can't say work history wasn't met, employed for over 5 years same respectible company, can't say bad credit was to blame, there was no credit check and Fico score is 759. No bankruptcy, no evictions. For whatever reason in not processing or considering the application, at the very least, some type of notification would have been both professional and appreciated. This review was written on behalf of a recent applicant."

"Coast and valley properties are a really good company to do businesses with! We moved in to Monterey county last year and we had the opportunity to rent a house from this company. Kim and Linda were really helpful since day one! These ladies are really efficient, friendly and very knowledgeable which made it really easy for us in the whole process of renting a place. once we got approve to rent the house everything was done electronically which made it really convenient for my lady and myself. we were able to move in to the house quicker than expected! Since we were really happy with this company We have now done business with Coast and Valley properties a second time! We upgraded our house to a second bigger house to live in while still being with Coast and valley. We can even pay our rent from their app which makes it a time saver any day. I know it’s a hustle to sometimes have inspections done at a house when you are renting out a place but not with this company. We have the gentleman Dominic come to our house do the standard inspections and Dominic does not make you feel like he is there to tell you that there is a lot to fix in the house. he is very professional and friendly! he doesn’t give you the feeling you are gonna get a big list for you to fix in the house. Coast and valley properties are a company you want to rent a house from. I highly recommend them!!"

"This started off as a great experience when one of their staff members met us on a Sunday to open our rental. It was all down hill from there. The house we rented was in rough shape. The carpets had not been cleaned prior to our arrival and there was tons of clutter (cans of paint, cardboard, fire extinguishers, old toilet seats, an old vacuum cleaner, scrap wood, old light fixtures) much of which had been eaten by mice or rats in the garage. There were also two periods of time that we lost heat in the house and the furnace had to be repaired. Our electricity bill during this time was over $600 - it was normally around $250 per month. All of these issues were promptly brought to the attention of the staff. When necessary, photos were also provided. Communicating with the staff was painful - both via email and on the phone. They were completely unsympathetic to our loss of heat, our high electricity bill, and most other issues…and at times, we’re pretty slow to get the necessary repairs. We tried several times to reach Amy the owner - she would never return our calls - nor our emails. As we ended our lease we ensured the house was in much better condition than the way we found it. We had the carpets professionally cleaned and the interior professionally cleaned. We removed all of the clutter which had been left by the previous renters/owners. YET, Amy and her team tried to charge us to have a set of blinds in the bathroom and the drip pan in the oven replaced (I think she charged us about $300 to make these repairs). We lost heat in our house for several weeks, our electricity bill was more than twice what it normally is, we had to take time off of work countless times to meet vendors and get the necessary repairs, had to have our carpets professionally cleaned when we moved in, and yet, when we moved out, Amy’s team tried to nickle and dime us for blinds and a drip pan. It all seemed extremely petty. Thank goodness I had saved all of my correspondence with Coast and Valley Staff. When Amy tried to deny the issues we had had during our tenancy, and even deny that I had emailed her personally, I was able to provide her with all of the emails. She then tried to argue and re-litigate every single issue over the 24 month tenancy with us, either trying to minimize the issue or our level of effort in trying to get the issue resolved. Again, incredibly petty. I will say that after a few days of this arguing back and forth we were able to get a full refund of our deposit. A tenant shouldn’t have to go through all of this! My wife and I own rental property and have rented 3-4 times during my service in the military. This was the worst I had ever seen. Run away from this company, if you have any other options! Unfortunately I think this is just the way it is in California, especially in Monterey."