Del Norte Place Apartment Homes 11720 San Pablo Avenue, El Cerrito, CA 94530

"Exceptional customer service from the management team. Any maintenance issues are addressed within a day. Office people are super nice and friendly and always going out of their way to take care of things. Hard to find good customer service like that these days. 5/5 stars Thanks!"

"I absolutely love my place! It’s quiet in my building. And I have 0 complaints about these apartments. I’ve been here for years and I’ll continue to stay. Office staff is always helpful and I love the easy access to the food!"

"Great community close to Bart, and has great restaurants literally outside your front door. I like the fob access and elevators. Tom is very friendly and took us on a tour of the property! Great floor plans"

"The maintenance team here is fantastic, but that is the only good thing about living here. I lived here for one year and it was the worst rental experience of my life. First, the management team changes every couple of months and there is no consistent person working at the front desk, which means no one knows what is happening in the community. Not only that, but the people who work here are very rude to residents and truly do not care about improving the resident experience. I felt so unsafe living here, with my car getting broken into and finding homeless people sleeping in the stairwells. The emergency patrol that you pay for does not answer nor will they return your calls. The elevator is frequently broken. I have received the most unkind emails from the staff here, especially Gabby. They do not take noise complaints seriously nor do they care about resident safety. The team that manages this property is so incompetent they often don't respond to emails. When moving out, they also charge you for a professional cleaning fee even though it is not in the lease and even if the apartment is clean. Please save your time and money and do not live here, the team that manages this property is truly horrible."

"I went on a tour of Del Norte apartments with Thomas Gocher the property manager. He was dressed appropriately and was very professional. He gave me a thorough tour of apartments available. Although I felt like the apartments are in need of some updates I was very impressed with Tom. He answered every question I had and was very knowledgeable at his job. It was a pleasurable experience."