Geek Squad

"Brought in my seven-month old computer yesterday because it has been acting really slow. I was told by Geek Squad member that it was because the hardware installed on my computer was too old. (Funny, it worked fine for past seven months?). Took it home. Went through it again with scan disk and other stuff. Finally figured out that it was only because I hadn't signed the updated Microsoft agreement yet. Once I did that, I had my computer back at full speed."

"The actual Geek Squad guys can fix anything so I bought total tech support. The last appointment made online did not pick up on my contract and charged me the full amount. Over two hours and four transfers later, I finally found someone who would refund 50% of what they should have. Then I got an email that announced my total tech support had been cancelled and to call a number if that was in error. I called, said it was an error to be told he could do nothing because it had been cancelled!!!! We went around and around and now they are going to "investigate" my many times repeated statement of "that was cancelled by someone else without my permission" I am so angry I could spit nails."

"So I went to get my laptop keyboard fixed, you think I’d be simple, nope. So when I took it in they said my laptop was in recall and they gave me a number to call. So I went all the way home, called, and turns out my laptop wasn’t on recall. So I then go back to geek squad again to send it in for a repair. They tell me that they can send it in, and that it should be done in 2 weeks. Sounds great right? The next day I got a call saying that they were not able to send it in for repairs. I then have to go to geek squad again to retrieve my laptop, and I asked if I could just get store credit for a different laptop. They wouldn’t even let me do that. So not only did they not help me fix my laptop, but they made go there 3 times and it was just such a waste. Never go here"

"Brought Laptop in for battery replacement/repair after paying for Geek Squad Protection. Geek Squad shipped the laptop out and returned it to me after 3 weeks with no repair/replacement done. When I called to ask them to just send me a battery, they sent me a power adapter instead...Additionally the power adapter worked to charge the computer for 1 week before it stopped working. Called back again and they said I would have to ship it back again... This is a computer that I use everyday. Geek Squad protection has so far been useless and a waste of money. Service was awful. No remedy still."

"So Geek Squad talked me out of my insurance with my phone company. They claimed that an email was sent telling me my insurance was being taken off. I'm sure I never read the email as is appeared to be junk mail. Now my phone is broken and I'm screwed - Soo glad I took the advise and made the switch. You would think if your removing insurance of a device that costs $700 you would send multiple emails, call and send a letter. Then the manager said he couldn't do anything for me and that I had to call geek squad. Apparently customer service reps have more authority than store managers.. go figure."