Kirch Appliance Inc

"We had a tricky issue with fridge noise that required multiple visits. Kirch appliance stick with the case and we got it fixed in the end! I appreciate the dedication to getting the problem fixed!"

"The Kirch Appliance repairman, Colby, repaired our 15-year-old Kitchenaid dishwasher after it had malfunctioned and we were facing the prospect of needing to purchase an expensive replacement dishwasher if it could not be repaired. Fortunately, it turned out to be a fairly simple fix for Colby, saving us many hundreds of dollars. Colby was on time for his appointment, displayed quite a bit of experience repairing dishwashers, promptly found the problem and fixed it efficiently, and was very pleasant throughout the process. Based on this experience, we expect to use Kirch Appliance, and Colby in particular if he is available, if we should need to repair any of our other kitchen appliances in the future. The charge for the repair was quite reasonable, and we were very satisfied customers."

"They’re parts replacers. When they can’t figure out what’s going on, they keep replacing parts until it starts working or stops making obnoxious noises. And sometimes leave without seeing if it works properly. But you’ll get this with most appliance repair shops. I prefer to fix things myself… THE RIGHT WAY. But I had to have them do the warranty repairs. They eventually figured it out. It ended up being what I told them was wrong, and they disagreed with me at first."

"Called yesterday to have my LG dryer looked at and they were able to have someone come out today! Excellent customer service and communication. Technician Andy was also extremely kind and wore a mask in the house to prevent germs since I have a 6 week old. Very thorough job and completely reasonable price for the service call. Will definitely work with them again!"

"unethical and dishonest. Spend your money elsewhere. This company sold my partner a used dryer that never functioned for more than 6 months at a time. When they came to ‘fix’ again and the warranty was nearly done, they eventually conceded it was dead and replaced it with one of ‘equal value’ As a first time homeowner, we did buy a lower end budget dryer without any smart features. But, we went to a ‘trusted’ appliance company for the purchase and servicing all the way through. This isn’t a Craigslist dryer. When THAT replacement dryer went out (within a year of purchase), they came to replace the heating unit and we paid out of pocket—but only after shelling out for two total visits, as the first one they blamed the electricity and said to get an electrician. We paid the electrician to confirm nothing is wrong with the outlets before Kirsch came back again to actually fix the dryer. That dryer breaks within six months. We call. The technician comes out and says that the dryer is so old that he doesn’t recommend replacing parts/working on it anymore as it would be a waste of money. I think it’s important to call out that the technician said this. About a dryer that they sold us two years ago. Probably a discarded/older dryer that they were paid to haul away from a richer home in the first place. So after a 90 second visit, he says he’ll come upstairs to have me pay the $120 technician fee for coming on site. I said this seemed unfair if he didn’t do any work, and he was ‘diagnosing’ on an appliance sold to us recently. When I spoke to someone on the phone later, he basically suggested it was our fault for choosing an older dryer (from them! They chose this dryer and placed it in our home!) After a conversation where I said I didn’t think this bill was fair, which I had said in the upfront when the technician was scheduled (because it was related to the same problem they fixed before, we’ve never had a working dryer for more than 6 months at a time), I was sent a bill today that says “Client declined service because they didn’t want to put more money into it.” This is a complete lie, I would have been happy to pay for a fix, the technician recommended against work. Overall, we were completely screwed over for hundreds of dollars over 3 years and would recommend going out of your way to avoid this company."